Hotel Front Desk Auditor

3 weeks ago


Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

We are seeking a Nighttime Hospitality Professional to join our team at Hampton Inn and Suites Baltimore Inner Harbor. As a Night Auditor, you will be responsible for reconciling all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.

Responsibilities:

  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Complete additional bookkeeping, administrative, and accounting procedures as requested
  • Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager
  • Provide exceptional service to all hotel guests during their stay
  • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

Qualifications:

  • Overnight shift; requires flexible hours
  • Great communication and excellent customer service skills are required
  • Diploma or equivalent from high school is required; some college is desired
  • Experience in the hospitality industry or guest services is preferred, but not required
  • Must be computer proficient; experience with accounting or reservation software is a bonus


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