Client Support Specialist

2 weeks ago


Meade, United States Progressive Technology Inc Full time

Position Title: Client Support Specialist

Overview: The Client Support Specialist is primarily tasked with facilitating communication and managing the processing of various case types, including Freedom of Information Act (FOIA) requests, resume submissions, and export control inquiries.

Key Responsibilities:

  • Respond to incoming inquiries on the main communication lines for both internal and external stakeholders.
  • Provide updates on the status of processing requests.
  • Monitor and address email inquiries promptly.
  • Manage and track the dispatch of unclassified, classified, and restricted correspondence on a daily basis.
  • Perform administrative tasks such as copying, faxing, transferring, and scanning documents.
  • Draft, review, and update Standard Operating Procedures (SOPs) as necessary.
  • Maintain metrics on cases that are opened, in progress, and completed.
Qualifications:
  • Possession of an active Top Secret SCI clearance with a Full-Scope Polygraph.
Work Environment:
  • Remote or flexible work options available.
Experience Requirements:
  • 0-2 years of relevant experience: Entry Level
  • 2-4 years of relevant experience: Intermediate Level
  • 4+ years of relevant experience: Senior Level
  • High School Diploma or equivalent.
  • Strong attention to detail is essential for this role, along with a friendly and proactive demeanor when interacting with other departments.
Employee Benefits:
  • 15 days of paid time off annually.
  • 11 paid holidays each year.
  • Comprehensive Medical, Dental, and Vision coverage.
  • 401(k) retirement plan with employer matching.
  • Tuition reimbursement program.
  • Disability insurance options.
  • Access to fitness facilities.


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