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IT Systems Support Specialist
2 weeks ago
*** Only candidates with current TS/SCI clearance will be considered ***
** We are unable to sponsor a clearance at this time ***
** A POLYGRAPH is required for this position **
_________________________________________________________________________________________
POSITION OVERVIEW:
As an IT Systems Support Specialist, you will play a crucial role in the management and maintenance of our Information Technology systems. Your expertise will ensure the smooth operation of various IT infrastructures and support services.
KEY RESPONSIBILITIES:
- Assist in the deployment, troubleshooting, and upkeep of IT systems.
- Oversee IT system infrastructure and related processes.
- Manage daily operations, monitoring, and resolution of issues for client/server/storage/network devices and mobile technology.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution.
- Facilitate communication of status updates to agency management and internal stakeholders.
- Support the dispatch system and address hardware issues while remaining engaged in the resolution process.
- Configure and administer UNIX and Windows operating systems, ensuring integrity and performance enhancements.
ESSENTIAL SKILLS:
- Proficient in the implementation, troubleshooting, and maintenance of IT systems.
- Experience in Tier 1 (Help Desk) problem identification and resolution.
- Ability to manage daily configuration and operational activities of IT systems.
- Provide user assistance in accessing and utilizing IT systems effectively.
- Optimize system operations and resource utilization through capacity analysis and planning.
- Demonstrated experience in troubleshooting complex IT systems.
- Deliver detailed analysis and feedback for escalated support tickets.
- Support the design and architecture of systems and associated hardware.
- Understand system administration interdependencies within a Service Oriented Architecture (SOA).
- Analyze and resolve intricate issues related to server hardware and software integration.
EDUCATION AND EXPERIENCE:
- A minimum of fifteen (15) years of experience as a System Administrator in similar programs and contracts.
- A Bachelor's degree in a technical field from an accredited institution is required.
- Five (5) years of additional experience may substitute for a Bachelor's degree.
** TS/SCI Clearance is mandatory for this position **
** A POLYGRAPH is required for this position **
COMPENSATION AND BENEFITS:
- Competitive salary structure.
- Comprehensive employer-paid health care (Medical, Dental, and Vision).
- 401k Safe Harbor Plan with a 6% match, immediately vested.
- Generous personal time off policy.
- Paid Federal Holidays.
- Employer Paid Code Red Days for weather-related events.
- Annual budget for Training and Personal Development.
- Employer-sponsored Short-Term and Long-Term Disability, Life Insurance, and AD&D.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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