Technical Support Specialist

2 weeks ago


Meade, United States TEKsystems Full time

Position Overview:

TEKsystems is seeking a motivated and skilled Technical Support Specialist to join our dynamic team. This role involves providing essential support in areas such as password management, troubleshooting hardware and software issues, and assisting with installations and account access.

Key Responsibilities:

As a first point of contact, you will:

1. Deliver prompt and effective incident resolution for clients experiencing hardware, software, and application challenges.
2. Offer both telephone support and manage electronically submitted inquiries with professionalism and courtesy.
3. Strive to resolve a majority of incidents during the initial contact, ensuring efficient service at Tier I support.

Escalation and Documentation:

4. Appropriately escalate issues to Tier II or Tier III support when necessary.
5. Maintain accurate records of incident statuses and solutions within our incident management systems.

Technical Proficiency:

6. Exhibit a solid understanding of computers, printers, laptops, and commonly used Windows applications.
7. Assist with various Tier II issues through telephone support.
8. Provide answers to Frequently Asked Questions and solutions to common problems to enhance customer self-service capabilities.

Required Skills:

- Help Desk Support
- Service Desk Operations
- Windows Operating Systems
- Desktop Support

Additional Qualifications:

Applicants must demonstrate exceptional customer service skills and the flexibility to work in a 24/7 operational environment.

About TEKsystems:

As a leader in Full-Stack Technology Services and Talent Solutions, TEKsystems partners with clients to unlock innovative ideas and solutions, navigating a new landscape of opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.

TEKsystems is proud to be an equal opportunity employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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