Senior Technical Support Specialist
2 weeks ago
Peraton is in search of a Senior Technical Support Specialist to serve as a Subject Matter Expert (SME) for our Help Desk Tier III operations. This role involves providing advanced technical knowledge and support to our clients, particularly within the Department of Defense (DoD), as we implement and maintain the Assured Compliance Assessment Solution (ACAS) program. The selected candidate will play a crucial role in the engineering, deployment, and ongoing support of the ACAS solution, collaborating closely with both the DoD and its stakeholders.
The responsibilities include:
- Delivering expert engineering and administrative support for the ACAS initiative.
- Assisting in the deployment and configuration of the ACAS solution while offering comprehensive architectural guidance.
- Conducting operational testing and evaluation for ACAS components and upcoming software releases.
- Troubleshooting complex ACAS issues and mentoring implementation teams on technical matters.
- Engaging with the DoD community to address ACAS-related inquiries and provide programmatic guidance.
- Collaborating with DISA engineers, implementation teams, and management to ensure seamless operations.
- Working closely with the ACAS Lab to troubleshoot and resolve technical challenges.
- Providing Tier III support throughout the ACAS implementation process.
Essential Qualifications:
- A minimum of 8 years of relevant experience with a Bachelor's degree; 6 years with a Master's degree; 3 years with a Doctorate; or 12 years of experience without a degree.
- Eligibility to obtain a DoD TS/SCI clearance.
- A background in Help Desk or Customer Service.
- Familiarity with Security Center, Nessus scanner, Nessus Manager, Nessus Agents, and Nessus Network Monitor.
At Peraton, we prioritize the well-being of our employees and offer a comprehensive benefits package designed to support your personal and professional growth. Our offerings include extensive medical plans, tuition reimbursement, and assistance programs, ensuring you have the resources you need to thrive.
Company Overview
Peraton is a pioneering national security firm committed to addressing critical missions worldwide. As a leader in mission capability integration and innovative enterprise IT solutions, we provide trusted and distinct services to safeguard our nation and its allies. Our operations span various domains, including land, sea, air, space, and cyberspace, as we partner with key government agencies and support all branches of the U.S. armed forces. Our team is dedicated to tackling the most challenging issues faced by our clients.
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