Help Desk Support Service Specialist
4 weeks ago
Req ID: RQ183042
Type of Requisition: SCA
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: SCA
Skills:
Desktop Computers,Help Desk Support,IT Hardware
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
Help Desk Support Service Specialist - Senior – TS/SCI required
Transform technology into opportunity as a Help Desk Support Service Specialist - Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Support Service Specialist - Senior, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Support Service Specialist - Senior joining our team to support the US Army Intelligence and Security Command (INSCOM).
HOW A HELP DESK SUPPORT SERVICE SPECIALIST - SENIOR WILL MAKE AN IMPACT
- Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware.
- Handles problems that the first- tier of help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Responsible for the most complex testing and analysis of all elements of the network facilities including: power, software, communications devices, lines, modems and terminals.
- Monitors and controls the performance and status of the network resources.
- May function in a lead capacity within the department.
- Understands basic Cisco router/switch commands and can program initial network gear setups.
- Must be able to work independently and with other IT teams (networks, systems, cyber, etc.) without supervision.
- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
- Perform systems administration of desktop systems connected to local and wide area networks.
- Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
- Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
- Provides polite and friendly customer service
- Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
- Documents incident status and solutions in incident database tools.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types Tier I issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
- Provides guidance and direction for less experienced personnel.
WHAT YOU'LL NEED TO SUCCEED:
- Education: Bachelor's Degree with 12 years of experience or Master's Degree with 10 years of experience
- Preferred Skills/Experience:
- Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
- Knowledge of the principles, methods, and techniques used in network and systems administration and support
- Knowledge of related hardware and software
- Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
- Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
- Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)
- 1 Year DoD experience
- NOSC support experience, including problem resolution and incident tracking
- Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).
- Clearance Level: TS/SCI
- Required Certification(s):
- DoD M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
- IAT II 8570/8140 Baseline Certification Security+ or equivalent
- Location : On Customer Site
- Additional :
- Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
- Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
- Travel may be required to support the mission
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#GDITPriority
#GDITINSCOM
#I2TS4
#GDITArmy
The likely hourly rate for this position is between $ $40.91. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
-
Help Desk Support Specialist
4 days ago
Meade, United States Que Technology Group Full timeJob Summary:Que Technology Group is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide 365 days, 4 days a week, 10 hour a day...
-
Help Desk Support Service Specialist
6 days ago
Fort Meade, United States General Dynamics Information Technology Full timeType of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: SCA Job Qualifications: Skills: Help Desk Support, Information Technology (IT) Systems, Network Services Certifications: Experience: 7 + years of related...
-
Help Desk Support Service Specialist
4 weeks ago
Fort Meade, United States General Dynamics Information Technology Full timeReq ID: RQ183042 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: SCA Skills: Desktop Computers,Help Desk Support,IT Hardware Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: Help Desk...
-
Help Desk Support Service Specialist
4 weeks ago
Fort Meade, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:Job Family:SCAJob Qualifications:Skills:Help Desk Support, Information Technology (IT) Systems, Network ServicesCertifications:Experience:7 + years of related experienceUS...
-
Help Desk Specialist
1 week ago
Fort Meade, United States Que Technology Group Full time*** Only candidates with current TS/SCI clearance will be considered *** ** We are unable to sponsor a clearance at this time *** ** A POLYGRAPH is required for this position **JOB DESCRIPTION: Provides 365 days, 4 days a week, 10 hour a day shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support Work with a small team...
-
Technical Support Specialist
7 days ago
Meade, United States TEKsystems Full timePosition Overview:TEKsystems is seeking a motivated and skilled Technical Support Specialist to join our dynamic team. This role involves providing essential support in areas such as password management, troubleshooting hardware and software issues, and assisting with installations and account access. Key Responsibilities:As a first point of contact, you...
-
Help Desk Specialist
2 months ago
Fort Meade, United States Que Technology Group Full time*** Only candidates with current TS/SCI clearance will be considered ***** We are unable to sponsor a clearance at this time ***** A POLYGRAPH is required for this position **_________________________________________________________________________________________JOB DESCRIPTION:Provides 365 days, 4 days a week, 10 hour a day shift (0600 - 2200) Help Desk...
-
Senior Technical Support Specialist
1 week ago
Meade, United States Peraton Full timeKey ResponsibilitiesPeraton is in search of a Senior Technical Support Specialist to serve as a Subject Matter Expert (SME) for our Help Desk Tier III operations. This role involves providing advanced technical knowledge and support to our clients, particularly within the Department of Defense (DoD), as we implement and maintain the Assured Compliance...
-
IT Systems Support Specialist
1 week ago
Meade, United States Que Technology Group Full time*** Only candidates with current TS/SCI clearance will be considered ***** We are unable to sponsor a clearance at this time ***** A POLYGRAPH is required for this position **_________________________________________________________________________________________POSITION OVERVIEW:As an IT Systems Support Specialist, you will play a crucial role in the...
-
Senior Technical Support Specialist
1 week ago
Meade, United States Peraton Full timeKey ResponsibilitiesPeraton is in search of a Senior Technical Support Specialist to provide advanced technical knowledge and support to our DISA client in the execution and management of the Assured Compliance Assessment Solution (ACAS) initiative. This role is pivotal in the engineering, deployment, and ongoing support of the ACAS framework, collaborating...
-
Service Desk Technician
4 weeks ago
Fort Meade, United States TEKsystems Full timeDescription: GDIT is in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc. o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as...
-
Field Service Technician
4 days ago
Meade, United States SAIC Full timeJob DescriptionJob SummarySAIC is seeking a highly skilled Field Service Technician to support the DCSA One IT program. As a key member of our team, you will provide technical support to DCSA end users, ensuring the delivery of high-quality IT services and infrastructure.Key ResponsibilitiesTechnical SupportProvide on-site and remote technical support to...
-
Technical Support Analyst
1 week ago
Meade, United States Que Technology Group Full time*** Only candidates with current TS/SCI clearance will be considered ***** We are unable to sponsor a clearance at this time ***** A POLYGRAPH is required for this position **_________________________________________________________________________________________POSITION SUMMARY:The Technical Support Analyst will be responsible for delivering comprehensive...
-
Technical Support Analyst
2 days ago
Meade, United States Que Technology Group Full time*** Only candidates with current TS/SCI clearance will be considered ***** We are unable to sponsor a clearance at this time ***** A POLYGRAPH is required for this position **_________________________________________________________________________________________POSITION SUMMARY:The Technical Support Analyst will deliver comprehensive support services,...
-
Front Desk Ambassador
4 days ago
Meade, United States IHG Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesGuest Check-In/Check-Out: Swiftly and efficiently check guests...
-
Information Technology Support Specialist
7 days ago
Meade, United States Ops Tech Alliance Full timeTS/SCI & Full Scope Poly Required Salary: $100,000 - $125,000 a year Ops Tech Alliance (OTA) is in search of dedicated System Administrators to assist in the deployment, troubleshooting, and upkeep of Information Technology (IT) infrastructures. Our System Administrators will oversee IT systems, ensuring smooth daily operations, monitoring performance,...
-
Front Desk Ambassador
2 days ago
Meade, United States IHG Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesGuest Check-In/Check-Out: Ensure a seamless and efficient...
-
IT Systems Support Specialist
2 days ago
Fort Meade, Maryland, United States RBR Technologies Full timeJob OverviewPosition: Systems AdministratorRBR-Technologies, a dedicated service-disabled veteran-owned enterprise in the information technology sector, is committed to ensuring the success of our clients' missions. Our organization prides itself on the trust placed in us by our clients and partners, stemming from our unwavering dedication to excellence....
-
IT Systems Support Specialist
2 days ago
Fort Meade, Maryland, United States RBR Technologies Full timeJob OverviewPosition: Systems AdministratorRBR-Technologies, a distinguished service-disabled veteran-owned information technology firm, is committed to achieving customer mission success. Our organization prides itself on the trust and confidence our clients and partners place in us. Since our inception, we have assembled a team of dedicated professionals...
-
IT Systems Support Specialist
2 days ago
Meade, United States Que Technology Group Full timeJob Title: IT Systems Support Specialist**Job Summary:**We are seeking a highly skilled IT Systems Support Specialist to provide technical support and maintenance for our Information Technology (IT) systems. The ideal candidate will have a strong background in IT system administration, troubleshooting, and maintenance.Key Responsibilities:Provide technical...