Senior Technical Support Specialist
2 weeks ago
Peraton is in search of a Senior Technical Support Specialist to provide advanced technical knowledge and support to our DISA client in the execution and management of the Assured Compliance Assessment Solution (ACAS) initiative. This role is pivotal in the engineering, deployment, and ongoing support of the ACAS framework, collaborating closely with DISA and its stakeholders throughout the Department of Defense (DoD). The Specialist will act as a primary technical authority for all matters related to ACAS, addressing issues, concerns, and deployment activities.
The Specialist will:
- Deliver engineering, implementation, and administrative support for ACAS within the DoD framework.
- Assist in the configuration and deployment of the ACAS solution, offering comprehensive architectural guidance.
- Conduct operational testing and evaluation for ACAS components and future software releases.
- Diagnose and resolve ACAS-related issues, providing mentorship to implementation teams on technical matters.
- Engage with the DoD community regarding ACAS-related inquiries and program direction.
- Collaborate with DISA engineers, implementation teams, and management for effective program execution.
- Work in conjunction with the ACAS Lab to troubleshoot and resolve technical challenges.
- Provide advanced Tier III support for ACAS implementations.
Essential Qualifications:
- At least 8 years of experience with a BS/BA; 6 years with an MS/MA; 3 years with a PhD; or 12 years of relevant experience without a degree.
- Eligibility to obtain DoD TS/SCI clearance.
- Background in Help Desk or Customer Service.
- Familiarity with Security Center, Nessus scanner, Nessus Manager, Nessus Agents, and Nessus Network Monitor.
At Peraton, we prioritize the well-being of our employees beyond their daily responsibilities. Our comprehensive benefits package includes extensive medical plans, tuition reimbursement, and support for fertility treatments, demonstrating our commitment to employee growth and support.
Company Overview
Peraton stands at the forefront of national security, driving significant missions across the globe and beyond. As a premier mission capability integrator and transformative IT service provider, we offer trusted, innovative solutions and technologies to safeguard our nation and its allies. Our operations span various domains, addressing both traditional and emerging threats. We proudly support essential government agencies and all branches of the U.S. armed forces, tackling the most challenging issues our clients face every day.
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