Customer Experience Representative

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Hilton Grand Vacations Full time
About Hilton Grand Vacations

We are a leading hospitality company that offers unforgettable vacation experiences for our owners and guests. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the top providers in the industry.

As a Customer Experience Representative, you will play a crucial role in ensuring that our guests have an exceptional experience during their stay with us. Your primary responsibilities will include:

  • Coordinating Tours: You will work closely with our Sales Executives to assign tours to guests, ensuring that they receive personalized attention and a memorable experience.
  • Providing Exceptional Customer Service: You will be responsible for greeting guests warmly, answering their questions, and addressing any concerns they may have in a professional and courteous manner.
  • Maintaining Accurate Records: You will ensure that all tour information is accurately recorded and updated in our system, allowing us to track guest preferences and tailor our services accordingly.
  • Collaborating with Team Members: You will work closely with our management team to identify areas for improvement and implement solutions that enhance the guest experience.

The Ideal Candidate

We are seeking a highly motivated and customer-focused individual who possesses excellent communication skills and a strong ability to multitask. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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