Customer Experience Manager

2 weeks ago

Sens, Bourgogne-Franche-Comté, United States Caesars Entertainment Full time

Job Overview:

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  • About Us

Caesars Entertainment is a world-renowned resort that indulges its guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000 square foot spa.

The Role

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  • We are seeking an experienced Customer Experience Manager to assist the Manager with the overall activities of the outlet operation.

Key Responsibilities

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  • Assist in managing the day-to-day operation of the outlet in accordance with established policies and procedures.
  • Establish and administer training programs within the outlet, including new employee orientation.
  • Direct the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
  • Coordinate the maintenance and development methods for high quality preparation of food; assist in the maintenance and development of procedures for food service; and present menu items for maximum customer service satisfaction.
  • Maintain an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
  • Maintain and instruct assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
  • Monitor appearance of all foods and communicate deviations from standard to salaried food prep supervisor responsible for area.
  • Act immediately on all customer complaints to ensure that corrections are made when possible.
  • Compile annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Manager or Director of Food & Beverage.
  • Monitor work of employees to ensure that established policies and procedures are being followed.
  • Oversee all follow-up work to ensure non-recurrence of errors; work closely with Business Office and Internal Audit to ensure compliance with established procedures.
  • Counsel, guide, and instruct assigned personnel in the proper performance of their duties.
  • Prepare and coordinate the periodical performance reviews of assigned personnel.
  • Recommend changes including hiring, promotion, demotion, and release of personnel; recommend wage and salary adjustments for personnel within established guidelines.
  • Interview potential employees who have been recommended by Personnel.

Requirements

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  • A minimum of an Associate's Degree, preferably in hotel and/or restaurant management.
  • Graduate of post-high school education, two-year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year-for-year basis.
  • Bachelor's Degree in Hotel or Restaurant Mgmt. preferred.
  • Two years of previous Starbucks supervisory experience.
  • Ability to compile, compute, and analyze pertinent data needed for reports.
  • Bilingual abilities preferred.
  • Flexibility to work various shifts.
  • Knowledge of computer programs including Word, Excel, and Windows.

Salary Information:

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$75,000 - $90,000 per annum, depending on qualifications and experience.

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EEO Statement:

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Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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Disclaimer:

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This job description is intended to describe the general nature and level of work being performed in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

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