Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Dispatch. This individual will be responsible for providing exceptional customer service, answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.
Main Responsibilities:
- Provide professional and courteous telephone correspondence with guests and internal teams.
- Maintain accurate route status in designated tracking systems.
- Answer all phone calls in a professional and courteous manner.
- Promote teamwork within departments to ensure seamless task completion.
- Refer unresolved challenges/issues to immediate Supervisor.
- Complete tasks assigned by PBX Supervisor and/or PBX Manager.
- Evaluate and maintain compliance with gaming laws, company policies, and federal regulations.
- Offer outstanding guest service in a timely manner to both guests and colleagues.
- Perform other duties as assigned.
Requirements:
- Previous experience in high-volume call centers is preferred.
- Pleasant personality, team-oriented, and enjoys working with people.
- Familiarity with local road systems is a plus.
- Proven experience in delivering exceptional guest service.
- Ability to read, analyze, and interpret documents.
- Strong computer skills are essential.
- A minimum age of 18 years old is required.
- A High school diploma or equivalent is preferred.
- Ability to apply common sense reasoning in various situations.
- Functional communication in occupational-based English (written and verbal) is necessary.
- Obtain and maintain all work cards as required by the company.
- Verify eligibility to work in the United States.
Physical Requirements:
- Occasional pushing/pulling up to 15 lbs.
- Occasional lifting/carrying up to 15 lbs at floor, knee, waist, and chest levels.
- Occasional squatting/kneeling/sitting/reaching/bending/twisting.
- Frequent sitting and working at a desk/computer.
- Occasional standing/walking.
- Constant use of hearing/ vision/distinguishing between shades of color/tools/equipment requiring dexterity.
Work Environment Potential Conditions:
- Indoor environment.
The estimated salary range for this position is $40,000-$55,000 per year, depending on qualifications and experience.
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