Customer Service Representative

4 days ago


Sens, Bourgogne-Franche-Comté, United States J & J Ventures Inc Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Dispatch. This individual will be responsible for providing exceptional customer service, answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.

Main Responsibilities:

  • Provide professional and courteous telephone correspondence with guests and internal teams.
  • Maintain accurate route status in designated tracking systems.
  • Answer all phone calls in a professional and courteous manner.
  • Promote teamwork within departments to ensure seamless task completion.
  • Refer unresolved challenges/issues to immediate Supervisor.
  • Complete tasks assigned by PBX Supervisor and/or PBX Manager.
  • Evaluate and maintain compliance with gaming laws, company policies, and federal regulations.
  • Offer outstanding guest service in a timely manner to both guests and colleagues.
  • Perform other duties as assigned.

Requirements:

  • Previous experience in high-volume call centers is preferred.
  • Pleasant personality, team-oriented, and enjoys working with people.
  • Familiarity with local road systems is a plus.
  • Proven experience in delivering exceptional guest service.
  • Ability to read, analyze, and interpret documents.
  • Strong computer skills are essential.
  • A minimum age of 18 years old is required.
  • A High school diploma or equivalent is preferred.
  • Ability to apply common sense reasoning in various situations.
  • Functional communication in occupational-based English (written and verbal) is necessary.
  • Obtain and maintain all work cards as required by the company.
  • Verify eligibility to work in the United States.

Physical Requirements:

  • Occasional pushing/pulling up to 15 lbs.
  • Occasional lifting/carrying up to 15 lbs at floor, knee, waist, and chest levels.
  • Occasional squatting/kneeling/sitting/reaching/bending/twisting.
  • Frequent sitting and working at a desk/computer.
  • Occasional standing/walking.
  • Constant use of hearing/ vision/distinguishing between shades of color/tools/equipment requiring dexterity.

Work Environment Potential Conditions:

  • Indoor environment.

The estimated salary range for this position is $40,000-$55,000 per year, depending on qualifications and experience.



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