Customer Experience Manager, Retail

1 week ago


Sens, Bourgogne-Franche-Comté, United States Bank of Montreal Full time

Delivering exceptional customer experiences is at the heart of our Retail Banking Sales & Service team's mission. As a Customer Experience Manager, you will play a pivotal role in ensuring our customers receive tailored financial advice and guidance that meets their unique needs.

Job Overview

We are seeking an experienced professional to join our team as a Customer Experience Manager. In this role, you will be responsible for identifying customer needs and providing expert advice on a range of financial products and services. With your strong communication skills and passion for delivering exceptional customer experiences, you will build lasting relationships with our customers and help them achieve their financial goals.

About the Role

As a Customer Experience Manager, you will be part of a dynamic team that is dedicated to delivering outstanding customer service. Your primary responsibilities will include:

  • Building strong relationships with customers to understand their financial needs and preferences
  • Providing personalized advice and guidance on financial products and services
  • Identifying opportunities to grow our customer base and increase revenue through cross-selling and upselling
  • Collaborating with colleagues to develop and implement strategies that drive customer satisfaction and loyalty

Requirements

To succeed in this role, you will need:

  • A strong background in sales or customer-facing roles, preferably in a retail banking environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds
  • Knowledge of financial products and services, including deposit accounts, loans, and investments
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines

What We Offer

In return for your hard work and dedication, we offer a competitive salary and benefits package, including:

  • A base salary of $65,000 per annum, plus bonuses based on individual and team performance
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as life insurance and disability benefits
  • A generous retirement savings plan, with employer matching contributions
  • Opportunities for career advancement and professional development, including training and education programs

Join Our Team

If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. We look forward to welcoming you to our team



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