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Director of Implementation and Strategy

2 months ago

Seattle, Washington, United States Prime Team Partners Full time
Job Summary

We are seeking a seasoned Director of Implementation to lead the end-to-end deployment of SaaS solutions in healthcare settings. This strategic role requires expertise in healthcare IT, operations, and project management, with a focus on delivering seamless customer transitions.

Key Responsibilities
  • Leadership & Strategy: Lead and mentor the implementation team, develop strategies aligned with company and customer needs, and collaborate on refining implementation roadmaps.
  • Project Management: Oversee multiple projects, manage resources, mitigate risks, and maintain customer relationships throughout the implementation.
  • Customer Engagement: Facilitate smooth transitions from sales to implementation, customize plans, provide updates, and lead post-implementation reviews.
  • Operational Excellence: Implement best practices, track KPIs, and drive initiatives to optimize processes and improve customer satisfaction.
Requirements
  • Bachelor's degree in healthcare management, business administration, IT, or related field (Master's preferred).
  • 10-15 years in implementation management within SaaS, healthcare, or health tech.
  • Proven success in complex software implementations, including EMR integrations.
  • Strong leadership, communication, and project management skills.
  • Ability to travel as needed.
About Prime Team Partners

Prime Team Partners is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws.