Director of IT Strategy

6 days ago

Seattle, Washington, United States Sony Interactive Entertainment Full time
Job Description

Why PlayStation?

PlayStation is a global leader in entertainment, producing innovative products and services, including PlayStation5, PlayStation4, and PlayStationVR. We strive to create an inclusive environment that empowers employees and embraces diversity.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Position Overview

This role involves providing strategic direction in the creation, implementation, and delivery of innovative IT services for PlayStation Studios. As the Studio IT Director, you will lead a team of IT professionals in providing tailored solutions that support the development of award-winning titles.

You will work closely with other IT teams within SIE and Sony to coordinate the successful delivery of IT services, ensuring continuity of support to global customers.

Responsibilities
  • Develop and lead cross-team strategic development and support plans that define goals, metrics, decision points, timelines, risks, and budgets.
  • Coordinate IT-related activities with other teams throughout studios as needed.
  • Responsible for business continuity and recovery of studio's information systems, including needs analysis, design, plan development, implementation, and documentation.
  • Develop an IT operations and services global strategy with a prioritized roadmap and timeline, considering strategic rationale, risk profile, and benefits.
  • Collaborate closely with central SIE IT teams to develop fit-for-purpose Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) that meet with studio expectations.
  • Analyze business requirements by partnering with key customers across the studio and SIE to develop solutions for studio IT needs.
  • Build an environment for teams to innovate, self-improve, and implement quickly and with accuracy.
  • Strong advocate for workplace diversity, equity, and inclusion.
  • Participate in roadmap discussions, identify key areas for improvement in the support space, and incorporate these goals into ongoing and future development initiatives.
Requirements
  • Bachelor's in Computer Science, Information Technology, or related field; or 15 years progressive experience.
  • 10+ years of experience in Enterprise IT leadership.
  • Stays up to date with emerging technology trends.
  • Knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working in a classified environment that includes experience in solving problems connectivity issues, hardware and software support, hands-on and remote support.
Preferred Qualifications
  • Strong business sense and judgment, with the ability to think strategically about business issues and accurately assess key business metrics and situations.
  • Experience working with outsourced providers and managing service delivery expectations.
  • Skilled in exercising a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives; with an ability to problem solve and facilitate solutions with limited direction.
  • Coordinates among global counterparts and other teams to ensure continuity of support to global customers.
  • Champion innovation and creativity, diversity and inclusion, collaboration, and communication.
  • Prior experience leading IT teams in game studios or other creative production environments is highly preferred.

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