Director of Operations Strategy

4 weeks ago


Seattle, Washington, United States Milliman Full time
Company Overview

At Milliman, we are a global, employee-owned consultancy providing actuarial consulting, retirement funding, and healthcare financing, enterprise risk management, and regulatory compliance, data analytics, and business transformation, and a range of other consulting and technology solutions.

We are committed to empowering easy, data-driven decision-making on important healthcare questions, making an impact on healthcare by helping to drive better outcomes for patients while reducing waste.

Our company's purpose is to lead with our core values of Quality, Integrity, and Opportunity, and we are one of the healthcare industry's most trusted solutions for healthcare intelligence.

Position Summary

We are seeking a dynamic and versatile Director of Operations Strategy to oversee and optimize our key business functions, playing a critical role in our growth strategy.

The Director of Operations Strategy will be pivotal in driving operational efficiency and effectiveness across Milliman, and will be a key partner to the Chief Business Officer.

This hands-on role offers significant visibility and requires a high degree of cross-functional collaboration, and the ideal candidate will be a strategic thinker with a results-oriented mindset, possessing strong analytical and problem-solving skills.

Primary Responsibilities
  1. Lead Business Operations Transformation Initiatives: Develop and execute a comprehensive strategy for assigned business operations transformation initiatives that align with organizational goals.
  2. Manage Transformation Projects: Lead and manage transformation projects from inception to completion, ensuring timely delivery and alignment with strategic objectives.
  3. Identify and Analyze Key Business Processes: Identify and analyze key business processes to enhance efficiency, reduce costs, and improve overall performance.
  4. Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including senior leadership, to gain buy-in, support, and alignment for transformation initiatives.
  5. Develop and Implement Change Management Plans: Develop and implement change management plans to ensure successful adoption of new processes and systems across the organization.
  6. Define and Track Key Performance Indicators: Define and track key performance indicators to measure the success and impact of transformation initiatives.
Preferred Skills and Experience
  • Minimum of 10 years of experience in business operations, with at least 5 years in a leadership role.
  • Demonstrated experience in process improvement and project management.
  • Demonstrated experience in business data analysis.
  • Excellent organizational and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in business contractual knowledge and business risk management.
  • Proficiency in using project management and business process software.
  • Knowledge and comfort with AI and automation technologies.
Compensation and Location

The salary range is $130,000 - $203,000, depending on relevant factors, including but not limited to education, work experience, certifications, etc.

This role will be based in our Seattle, WA office but flexible work arrangements will be considered.



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