Portfolio Strategy Director

3 weeks ago

Seattle, Washington, United States C&W of Washington, Inc Full time

Job Title: Portfolio Strategy Director

Job Description Summary:

The Portfolio Strategy Director will oversee the management and direction of a team responsible for delivering Portfolio Strategy support and Transaction Management services focused on creating value for the client and delivering positive client experiences.

The Director will collaborate closely with peers and the account team to support the client's strategic real estate vision.

Key Responsibilities:

  • Lead coordination, delivery, and quality assurance of all C&W Transaction Management account services and adherence to the client's real estate standards of performance and needs.
  • Maintain a complete understanding of client's portfolio of lease obligations and ensure customer focus within all areas of operational activities.
  • Develop financial plans and specific goals for cost control/reduction of client's real estate portfolio.
  • Provide leadership and guidance, advice, coaching, and direct support where required to deliver best practice selection, training, assessment, and recognition/reward.
  • Develop and maintain relationships with team leaders driving the operational and strategic goals and support effective business communications.
  • Make direct contributions during team meetings, client briefings, and monthly reporting.
  • Maintain effective relationships with key client contacts focused with the associated GRE BU Portfolio Leader (PL).
  • Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence.
  • Ensure staffing with appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan.
  • Lead and support the organization to develop an initiative-taking approach to drive continuous improvement philosophy and culture throughout the organization.
  • Ensure SLA's & KPI's are achieved and aligned with contractual agreements.
  • Identify and recommend remedial actions and process changes.
  • Ensure all works are competently completed.
  • Minimize commercial risk to the business.
  • Document requirements and assist in analyzing and reviewing potential solutions.
  • Develop and successfully implement an overall plan designed to enhance the value of the client's portfolio to operate the portfolio at peak efficiency.
  • Manage the client's assets in the most cost-effective manner and consistent with the management contract and account plan.
  • Provide industry knowledge and communication skills to deliver timely information as well as keeping the client informed of important developments and trends.
  • Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards, promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct, and integrity while ensuring on-going quality management of all C&W's products and services and ensure that all matters/issues pertaining to human resources, legal, and risk management are coordinated and resolved.

Improvement & Innovation:

  • Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients.

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