Service Coordinator

24 hours ago

Fairfax, Virginia, United States Dominion Care Full time
Job Title: Service Coordinator

At Dominion Care, we are seeking a highly skilled and dedicated Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in overseeing service delivery, care coordination, and staff supervision in our Waiver department.

Key Responsibilities:
  • Service Plan Development: Coordinate the development and implementation of service plans, objectives, and methods necessary for providing effective services to individuals.
  • Quarterly Reporting: Complete quarterlies for each individual served to summarize the service provided.
  • Liaison with Providers: Act as liaison with providers for process reporting and service planning.
  • Admission and Discharge Planning: Assist in admission process and discharge planning.
  • Program Operations: Participate in provider meetings, community meetings, and other providers and program activities essential for the operation of an effective program.
  • Daily Living Program Development: Responsible for the development of the daily living program for each individual.
  • Staff Management: Manage staff to be assigned to individuals, including managing the professional development schedule, quality assurance, and corrective remediation.
  • Customer Service: Provide quality customer service to individuals served, their families, case managers, etc.
  • Program Support: Supports Program Manager with operational responsibilities for the program, such as facility maintenance oversight, health and safety representative for the location, and liaison with Quality Assurance and Person Centered Thinking coach to identify trainings to maintain and/or improve quality.
  • Mentorship: Mentor Service Coordinators and supports with onboarding.
Benefits:
  • W2 Employee: Enjoy the stability and security of a W2 employee.
  • Flexible Scheduling: Flexible scheduling to accommodate your needs.
  • Comprehensive Benefits: Comprehensive health benefits, including dental and vision coverage along with a health savings account.
  • Employee Assistance Program: Access to an employee assistance program for support and resources.
  • Life Insurance and Other Benefits: Life insurance and other supplemental benefits available.
  • 401k and Company Match: 401k + company match retirement plan.
  • Continuing Education: $500.00/year towards continuing education and professional development.
  • Paid Holidays and Time Off: Enjoy paid holidays and time off.
  • Referral Program: Participate in our referral program.
Requirements:
  • Education: A high school diploma or equivalent is usually required. Some positions may prefer or require a bachelor's degree in social work, psychology, human services, or a related field.
  • Experience: Previous experience working in a related field, such as caregiving, direct support, or case management, is often necessary. The required years of experience may vary depending on the employer and the specific role.
  • Knowledge: A strong understanding of relevant regulations, policies, and procedures related to in-home support services is essential. This includes knowledge of disability services, Medicaid regulations, and relevant state and federal laws.
  • Communication and Organizational Skills: Excellent communication and organizational skills are crucial for effectively interacting with clients, their families, other service providers, and community resources.
  • Problem-Solving Abilities: The ability to assess needs, identify resources, and develop solutions to address challenges is essential for service coordinators working in in-home support services.
  • Empathy and Compassion: A compassionate and empathetic approach to working with individuals with disabilities and their families is vital for building trust and rapport.
  • Cultural Competence: Sensitivity to cultural differences and an understanding of how they may impact service delivery is important for providing inclusive and culturally competent support.
  • Computer Skills: Proficiency in basic computer skills, including word processing, email, and data entry, is often required for documenting client information and communicating with team members.

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