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Commercial HVAC Service Technician

2 months ago

Fairfax, Virginia, United States CroppMetcalfe-Fairfax - Service Experts Full time
Job Title: Commercial HVAC Service Technician

Job Summary:

CroppMetcalfe-Fairfax - Service Experts is seeking a highly skilled Commercial HVAC Service Technician to join our team. As a Commercial HVAC Service Technician, you will be responsible for performing diagnostic and service work on commercial (rooftop) HVAC equipment and accessories.

Key Responsibilities:

  • Perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
  • Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
  • Diagnose and perform service on commercial heating, air conditioning, boilers, and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
  • Inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
  • Complete routine maintenance and equipment cleaning as needed or required.
  • Responsible for delivery and removal of parts and equipment needed to complete service work.
  • Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
  • Communicate with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
  • Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
  • Promote products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
  • Ensure company property, vehicles, and tools are being used, maintained, and properly accounted for.
  • Represent our company professionally, honestly, and ethically in all business matters and activities.
  • Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
  • May train other commercial service/maintenance/install technicians, as assigned.
  • Perform similar/other duties as needed or assigned.
  • Regular, reliable attendance.

Health & Safety Roles and Responsibilities:

  • Report any unsafe acts, conditions, and hazards to direct supervisor/manager immediately.
  • Report any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately.
  • Correct substandard acts or conditions within area of control.
  • Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
  • Never remove or render ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
  • Comply with the general rules as prescribed by company program(s) procedure(s).
  • Operate devices or equipment as prescribed by company program(s) or procedure(s).
  • Participate in any safety initiatives, teams, or committees.
  • Report all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
  • Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
  • Do not perform acts that may endanger the safety or well-being of others.
  • Do not engage in any pranks, contests, or rough boisterous behavior.
  • Work in compliance with applicable legislative requirements.

Requirements:

  • High school diploma or GED with additional training and experience in all aspects of commercial HVAC with NATE certification preferred.
  • Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
  • Skilled at servicing commercial (rooftop) heating, air conditioning, boilers, and associated equipment, and ventilation equipment as well as related accessories.
  • Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
  • Proficient and able to operate all necessary tools and equipment to perform various service projects.
  • Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment.
  • Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision.
  • Proficient and able to install a basic duct fitting.
  • Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.
  • Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
  • Effective and efficient time-management and organizational skills.
  • Valid driver's license with acceptable driving record.
  • Two years' experience performing service and maintenance work on commercial HVAC equipment and related accessories.
  • Available to work flexible hours and on-call shifts as needed.
  • Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
  • Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
  • Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
  • Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
  • Ability to lift up to 50 pounds and ability to lift and carry items weighing up to 50 pounds.