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Director of Operations

2 months ago

Philadelphia, Pennsylvania, United States The Gary Mercer Group Full time
Job Overview

The Director of Operations is a key leadership role responsible for building, implementing, and managing all systems for transaction coordination, internal communication, client communication, financial management, information management, lead generation, central database management, and marketing.

Key Responsibilities
  • Develop and implement efficient business processes to save time and money
  • Oversee all financial systems, including budgeting and generating financial reports
  • Create and maintain an operations manual documenting all systems and standards
  • Coordinate the purchase, installation, and maintenance of all office equipment
  • Lead and manage a team of administrative department members and sales agents
  • Develop and implement training programs for employees on systems and processes
  • Monitor and analyze sales performance and develop strategies to improve results
  • Collaborate with the sales team to develop and implement lead generation strategies
Requirements
  • Bachelor's degree preferred
  • Real estate license preferred
  • 1–3 years of service and management experience
  • 5+ years of administrative experience, preferably in real estate
Key Skills
  • Exceptional organizational and project management abilities
  • Strong written and verbal communication skills
  • Financial management skills
  • Ability to focus and prioritize tasks
  • Concerned about doing things the right way
  • Calm under pressure
  • Learning based
  • Service-based attitude
  • Proven ability to succeed
  • Growth focused
About The Gary Mercer Group

The Gary Mercer Group has been serving the Philadelphia Tri-County area since 1987. Our organization is dedicated to providing the best service, whether buying or selling a home. We are committed to excellence and strive to exceed our clients' expectations.