Director of Operations
4 days ago
We are seeking a highly skilled and experienced Director of Operations to join our team at AVE by Korman Communities. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our luxury community, ensuring seamless execution of our brand standards, and providing exceptional customer service to our residents and partners.
Key Responsibilities:- Act as the right-hand person to the Community Director, executing the community vision, training, and management of team members across departments.
- Create synergies between departments by implementing AVE brand SOPS for communication and checks and balances between resident services, housekeeping, maintenance, and management teams.
- Assist with operational department oversight, including completing the housekeeping task report, creating housekeeping schedules, and providing support in the absence of department leaders.
- Train and develop resident services team members alongside the Resident Services Manager.
- Support the Resident Services Manager in their absence by stepping in to cover their responsibilities as needed.
- Audit team timecards on a daily basis.
- Hold resident services team members accountable and strategize with the Resident Services Manager regarding each individual team member's areas of opportunity.
- Handle maintenance, housekeeping, and resident services team member escalations, as instructed by the Community Director and/or VP, Operations or in their absence.
- Provide high-level support to the Community Director and VP, Operations in all aspects of operations and resident services.
- Minimum of 3-5 years of experience in a front-facing operational role.
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
- Working knowledge of industry software systems such as Yardi, Voyager, PAYScan, and Oscar is a plus.
- Strong detail orientation and high degree of accuracy.
- Excellent customer service and organizational skills.
- Superior time management and prioritization skills.
- $80,000-$95,000/year.
- Individual compensation decisions will vary as the annual base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location.
- AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above.
- Fun, positive, and collaborative work environment.
- Robust training program and ongoing professional development opportunities.
- Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only).
- Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only).
- Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only).
- Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only).
- A career home Tons of potential for long-term career advancement within a rapidly expanding organization.
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