Director of Operations

4 weeks ago

Philadelphia, Pennsylvania, United States Morris Animal Refuge Full time
Job Description

Morris Animal Refuge is seeking a highly skilled and experienced Director of Operations to join our Leadership Team. The successful candidate will be responsible for the daily operations of our facilities, including our satellite adoption center in South Philadelphia, internal systems, policies & procedures, and the majority of the organization's staff.

The Director of Operations will oversee the shelter as a Prteam leader, director of culture & environment, head animal ambassador, and socially conscious sheltering expert. This role requires strong leadership, strategic planning, presentation & operational management skills and a love for animals to support our mission of providing compassionate care and finding positive and humane outcomes for animals in need.

The ideal candidate will have a college degree with 5-7 years relevant experience, or 7 -10 years relevant experience with no college degree, with demonstrated success in animal shelter operations management, including five (5) years supervisory experience in an organization of 20+ personnel.

Key Responsibilities:

  • Manage, develop and mentor our Manager of Operations (animal care, medical care, and intakes) and our Lifesaving Manager (adoptions, fosters, volunteers).
  • Monitor and manage Operational P&L line items in the shelter's annual budget
  • Conduct meetings with staff to review procedures, discuss workplace issues and share ideas to improve animal care, the customer service experience and the organization in general.
  • Work with the Operations Manager and Lifesaving Manager, in leading staff discussions regarding any intake or pathway related decisions regarding the animals under the care of MAR.
  • Work with the Operations Manager and Lifesaving Manager to develop and implement operational strategies to improve shelter efficiency, increase adoption rates, and enhance overall animal welfare.
  • Work with the Operations Manager and Lifesaving Manager, to ensure all management, coordinators and their staff are properly trained in their area of operations to ensure they are able to and have what they need to perform their responsibilities.
  • Oversee HR functions of the organization with collaboration from outside HR management company, including but not limited to; employee onboarding/offboarding, payroll, benefits management, continuing education opportunities, conflict resolution, and all corrective action proceedings and performance evaluations.
  • Work closely with the Executive Director and outside HR management company to implement employee policies and regularly update the employee handbook as needed.
  • Work with Operations Manager to optimize the shelter animal population within the current capacity for care.
  • Monitor, maintain and repair of the physical, mechanical and virtual components of the shelter to assure they are in functional, safe and aesthetic conditions at all times.
  • Address and resolve any operational issues or emergencies that arise, ensuring minimal disruption to shelter operations and animal care.
  • Work with the Operations Manager to maintain effective inventory control including, medical, pharmaceutical, and other shelter supplies to maintain cost-efficient inventory for operations.
  • Work with the Operations Manager to monitor the control of and accurate reporting of all drugs and medical supplies used as required by the DEA.
  • Maintain positive communications and relationships with community, rescue partners, volunteers, and board members as needed.
  • Enforces all policies and protocols to protect the health and well-being of the animals in our care.
  • Carry out other duties as assigned by the Executive Director.

Requirements:

  • A college degree with 5-7 years relevant experience, or 7 -10 years relevant experience with no college degree, with demonstrated success in animal shelter operations management, including five (5) years supervisory experience in an organization of 20+ personnel.
  • Knowledge of county, state, city, and federal laws and regulations relating to shelter operations
  • Demonstrated supervisory knowledge, including motivational techniques and professional development/training methods
  • Ability to professionally present both operational and growth initiatives to our stakeholders including our donors, foundations and other individuals and organizations as required for our strategic planning.
  • Excellent interpersonal skills and a commitment to helping others reach their full potential
  • Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times.
  • Knowledge of local, state and federal regulations for the workplace
  • Ability to work in an emotionally taxing field – a positive attitude and sense of humor are essential
  • Experience with overseeing facility maintenance and equipment issues including identifying problems, recruiting and managing contractors, negotiating contracts and problem resolution throughout the payment phase
  • Experience in OSHA, Fire and Life Safety compliance regulations including training of staff
  • Willingness to work a flexible schedule including some nights and weekends
  • Affection for animals and concern for their welfare
  • Must be experienced and comfortable working with, treating and handling of all shelter animals including Cats, Dogs, and Small Animals
  • Must be knowledgeable in lifesaving programs (adoptions, foster care, volunteer) and coordination of animal placement in/out of shelters
  • Must be knowledgeable and experienced in animal care and identifying behavioral habits of animals.
  • Must be knowledgeable of veterinary medical terminology and best practices in shelter medicine.
  • Must feel comfortable working in the digital/virtual environment. Knowledge of Internet, Microsoft Word and Excel required, knowledge of Shelterluv and Google Docs a plus.
  • Physical strength and ability to lift and carry a pet or other object weighing up to fifty (50) pounds without assistance;

Morris Animal Refuge offers a comprehensive benefits package including paid holidays, personal time off, Medical & Dental Benefits and a 401K Retirement Plan.

To apply, please send an updated resume and cover letter to Morris's Executive Director, Lewis Checchia at .Morris Animal Refuge

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