Director of Operations

2 days ago

Philadelphia, Pennsylvania, United States Morris Animal Refuge Full time
Job Title: Director of Operations

Morris Animal Refuge is seeking a highly skilled and experienced Director of Operations to join our Leadership Team. As a key member of our team, you will be responsible for the daily operations of our facilities, including our satellite adoption center in South Philadelphia, internal systems, policies, and procedures, and the majority of our staff.

Key Responsibilities:
  • Lead the shelter as a Prteam leader, director of culture and environment, head animal ambassador, and socially conscious sheltering expert.
  • Oversee the shelter's operations, including animal care, lifesaving, and medical departments, to ensure they meet the principles and objectives of the shelter and its strategic direction.
  • Manage, develop, and mentor our Manager of Operations and Lifesaving Manager.
  • Prepare and present reports to the board of directors.
  • Monitor and manage Operational P&L line items in the shelter's annual budget.
  • Conduct meetings with staff to review procedures, discuss workplace issues, and share ideas to improve animal care and the customer service experience.
  • Work with the Operations Manager and Lifesaving Manager to develop and implement operational strategies to improve shelter efficiency, increase adoption rates, and enhance overall animal welfare.
  • Collect, review, and distribute monthly reporting for shelter activities and its programs.
  • Oversee HR functions, including employee onboarding, payroll, benefits management, continuing education opportunities, conflict resolution, and performance evaluations.
  • Work closely with the Executive Director and outside HR management company to implement employee policies and update the employee handbook as needed.
  • Monitor, maintain, and repair the physical, mechanical, and virtual components of the shelter to ensure they are in functional, safe, and aesthetic conditions.
  • Address and resolve operational issues or emergencies that arise, ensuring minimal disruption to shelter operations and animal care.
  • Work with the Operations Manager to maintain effective inventory control, including medical, pharmaceutical, and other shelter supplies.
  • Work with the Operations Manager to monitor the control of and accurate reporting of all drugs and medical supplies used, as required by the DEA.
  • Maintain positive communications and relationships with community, rescue partners, volunteers, and board members as needed.
  • Enforce all policies and protocols to protect the health and well-being of the animals in our care.
Requirements:
  • A college degree with 5-7 years of relevant experience, or 7-10 years of relevant experience with no college degree, with demonstrated success in animal shelter operations management, including five years of supervisory experience in an organization of 20+ personnel.
  • Knowledge of county, state, city, and federal laws and regulations relating to shelter operations.
  • Demonstrated supervisory knowledge, including motivational techniques and professional development/training methods.
  • Ability to professionally present operational and growth initiatives to stakeholders, including donors, foundations, and other individuals and organizations.
  • Excellent interpersonal skills and a commitment to helping others reach their full potential.
  • Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers, and community in a professional, pleasant, respectful, courteous, and tactful manner at all times.
  • Possess strong analytical skills to review and communicate on key metrics for the organization and actively monitor the annual budget.
  • Knowledge of local, state, and federal regulations for the workplace.
  • Ability to work in an emotionally taxing field – a positive attitude and sense of humor are essential.
  • Experience with overseeing facility maintenance and equipment issues, including identifying problems, recruiting and managing contractors, negotiating contracts, and problem resolution throughout the payment phase.
  • Experience in OSHA, Fire, and Life Safety compliance regulations, including training of staff.
  • Willingness to work a flexible schedule, including some nights and weekends.
  • Affection for animals and concern for their welfare.
  • Must be experienced and comfortable working with, treating, and handling all shelter animals, including cats, dogs, and small animals.
  • Must be knowledgeable in lifesaving programs (adoptions, foster care, volunteer) and coordination of animal placement in/out of shelters.
  • Must be knowledgeable and experienced in animal care and identifying behavioral habits of animals.
  • Must be knowledgeable of veterinary medical terminology and best practices in shelter medicine.
  • Must feel comfortable working in the digital/virtual environment. Knowledge of Internet, Microsoft Word, and Excel is required, and knowledge of Shelterluv and Google Docs is a plus.
  • Possession of a valid Pennsylvania driver's license is required.
  • Ability to work in an environment with daily changes in climate.
  • Physical strength and ability to lift and carry a pet or other object weighing up to 50 pounds without assistance; must be able to assist in lifting patients or other objects weighing more than 50 pounds.
  • Maturity, good judgment, and professional personal appearance, including the wearing of neat and clean uniforms.
  • Ability to accommodate varied work assignments and schedules.

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