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Branch Support Specialist

2 months ago

Reno, Nevada, United States FirstBank Full time
About the Role

We are seeking a highly skilled and detail-oriented Branch Support Specialist to join our team. As a key member of our branch operations team, you will be responsible for providing exceptional customer service, operating a teller drawer, and opening new accounts as needed.

Key Responsibilities
  • Assist the assistant branch manager/operations officer with daily branch duties
  • Operate a teller drawer and open new accounts as needed
  • Oversee and coordinate staff duties in all areas of the branch in the absence of the assistant branch manager/operations officer
  • Perform daily Teller or New Accounts functions
  • Delegate duties to appropriate staff
  • Approve large deposits within assigned deposit limits
  • Verify holds placed and releasing of holds in accordance with Reg CC
  • Compile and gather reports needed for the branch
  • Develop and train employees in teller and new account functions and banking
  • Verify branch cash is within specified limits
  • Balance vault cash, ATM cash, and update policies as needed
  • Ability to effectively deal with customers
  • Assist in tracking and reviewing accounts opened in the branch and online
  • Ensure staff is following Haberfeld customer service procedures
  • Complete monthly branch reports
Requirements
  • Associates degree (A.A.) or equivalent from two-year college or technical school
  • Four years prior banking experience and one year in a supervisor role; or equivalent combination of education and experience
  • Ability to work in a professional and confidential manner
  • Excellent organizational and time management skills
  • Possess a high degree of investigative, analytical skills, be detail-oriented
  • Basic computer skills with working knowledge of Word
  • Excellent communications skills and the ability to carry out instructions furnished in written, oral, or diagram form
  • Ability to positively promote our organization to customers and co-workers
  • Ability to add, subtract, multiply, and divide in all units of measure
What We Offer

We offer a competitive salary and an extensive benefits package, including flexible health coverage options, health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP), life insurance, 401K retirement plan with immediate vesting, discounted banking products and services, paid vacation/sick days, and paid holidays.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

We do not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.