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IT Support Specialist

1 month ago

Reno, Nevada, United States Meruelo Group Full time
Job Summary

As an IT Support Specialist at Meruelo Group, you will be responsible for providing technical assistance to employees and customers. Your primary duties will include answering phone calls and emails, troubleshooting software and hardware issues, and performing system maintenance tasks. You will also be responsible for monitoring job performance and maintaining a clean and organized workspace.

Key Responsibilities

* Provide technical support to employees and customers via phone, email, and in-person
* Troubleshoot software and hardware issues, including drivers and software updates
* Perform system maintenance tasks, including back-ups and monitoring
* Monitor job performance and maintain a clean and organized workspace

Requirements

* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Familiarity with imaging, VPN, VNC, and remote desktop
* Ability to read, write, and speak English at a level necessary for satisfactory job performance

Preferred Qualifications

* Experience with operating systems, hardware architecture, and basic networking
* Familiarity with Microsoft Office and business applications
* Ability to work effectively with minimal supervision

Working Conditions

Work performed indoors in a climate-controlled environment. The noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule/Hours

Must be flexible to work occasional hours outside of normal business hours.