IT Support Specialist

4 weeks ago


Reno, Nevada, United States Broadbent & Associates, Inc Full time

We are seeking a highly organized and detail-oriented IT Support Specialist to join our team at Broadbent & Associates, Inc. in Reno, Nevada. As an IT Support Specialist, you will provide basic and intermediate onsite and remote IT technical support to our employees, ensuring seamless connectivity and efficient workflow.

This entry-level position earns between $20/hour to $25/hour, depending on experience. We offer a comprehensive benefits package, including 100% medical insurance monthly premium coverage, dental, vision, a health savings account (HSA), a generous 401(k) retirement plan with safe harbor contribution and company match, vacation, sick leave, life insurance, bonus opportunity, solid opportunities for advancement, and a friendly and fun work environment in all our offices.

As a Technical Support Technician, you will be responsible for resolving technical issues related to laptop and desktop connectivity, workstation operating system issues, office and home printer issues, common business application issues, basic iPhone and Android issues, basic network cabling repairs and installation, and basic Active Directory and Microsoft 365 tasks. You will also perform software installs and updates in person and remotely.

Some regional travel may be required (less than 5%). You will maintain asset inventory and ensure that the network room is kept clean and in order.

Although this is a technical support position, the hiring process will focus heavily on your ability to use logic to solve problems. A+/Network+ certifications (or comparable work experience) are required. Ability to travel (less than 5%) within the western US if needed.

This full-time position typically works Monday - Friday from 8am to 5pm with occasional work performed outside of normal hours.


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