IT Support Specialist

5 days ago


Reno, Nevada, United States Akraya Inc. Full time
Job Summary

Akraya Inc. is seeking a skilled IT Support Specialist to join our team. As a Hybrid IT Support Analyst, you will be responsible for providing exceptional support to our employees, ensuring they have the tools and resources they need to succeed. This is a dynamic role that requires strong technical skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities
  • Troubleshoot software, hardware, and connectivity issues in a fast-paced, high-tech environment.
  • Provide support for remote employees in AppStream environments, VDI machines, and Avaya/Cisco telephony.
  • Log all service desk contacts into the Incident Management System (ServiceNow) and manage the installation, upgrade, and maintenance of software, hardware, and peripherals.
  • Setup and maintain shared mailboxes/distribution lists and deploy/patch software using technologies like Casper and LANDesk.
  • Take ownership of employee issues, ensuring communication and follow-up on problem status in a timely manner.
Requirements
  • Strong experience in both PC and Mac support, along with a solid foundation in using ServiceNow or similar Incident Management System.
  • Excellent interpersonal and communication skills, with a proven ability to communicate effectively with technical and non-technical users.
  • Good problem-solving, diagnosis, and troubleshooting skills, specifically under pressure in a fast-paced environment.
About Akraya Inc.

Akraya Inc. is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. We are proud to be recognized as one of the Best Places to Work by the San Francisco Business Journal and Glassdoor's Best Places to Work. Join our team and experience the Akraya difference.



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