Assistant Branch Manager

4 weeks ago


Reno, Nevada, United States Greater Nevada Credit Union Full time

About the Role:

The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

Key Responsibilities:

  • Lead by example, inspiring team members to achieve excellence in their roles.
  • Foster a positive and motivating work environment conducive to productivity and growth.
  • Provide guidance, mentorship, and support to branch staff to enhance their professional development.
  • Ensure adherence to operational policies, procedures, and compliance standards.
  • Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
  • Collaborate with the branch manager to develop and execute strategies for continuous improvement.
  • Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
  • Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
  • Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
  • Serve as the primary point of contact for resolving complex member issues and complaints.

Requirements:

  • 1 year of experience in a people leadership capacity or team lead role preferred.
  • 2-4 years of experience in banking or financial service industry.

What We Offer:

  • $48,000-$67,000 per year.
  • Compensation is dependent on experience.
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents.
  • Health Savings Account contributions.
  • Supplemental insurance and life insurance plans.
  • Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment.
  • Paid time to volunteer and make a contribution to the community.
  • Employee product and service discounts.

About Greater Nevada Credit Union:

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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