IT Support Specialist

5 hours ago

Reno, Nevada, United States Washoe County School District Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at the Washoe County School District. As an IT Support Specialist, you will assist our Information Technology staff in a variety of technical duties that require basic entry-level experience in Information Technology, with an emphasis on equipment and software setup.

Key Responsibilities
  • Assist technology staff in a variety of technology-related issues and activities
  • Assist in setup of new equipment consisting of both hardware and software
  • Assist in all aspects of the refresh process, including delivery, setup of new equipment, and disposal of e-waste equipment
  • Act as a resource to the Asset Management Coordinator in the stocking of IT products and inventory of IT systems and peripherals
  • Cover for the helpdesk during vacations and high-volume periods
Requirements
  • Any experience equivalent to education and experience that would provide the required knowledge and skills is qualifying
  • Education: Equivalent to a high school diploma, with some education in the area of computer operations desirable
  • Experience: One (1) year of experience in the area of computer support involving the setup and operation of computer equipment, printers, projects, and other IT-related equipment
  • Knowledge of: Basic computer platforms and configuration, including peripherals and accessories; district desktop equipment standards; computer operating systems and configuration; vendor-level equipment repair procedures; and knowledge of excellent customer service practices
  • Skill at: Effective communication skills; critical reasoning/thinking; ability to read and understand technical manuals and drawings; safe lifting techniques and ability to repeatedly lift 50 pounds; ability to resolve routine desktop support issues and problems; and ability to complete assigned tasks in a timely manner, work effectively with others, and documentation of time and activities
Benefits
  • No waiting period on Medical, Dental, Vision, and Life Insurance
  • Sick Leave, Holiday Pay, and Vacation Pay
  • Public Employees Retirement System (PERS)
  • Salary Increases
  • Longevity Bonuses
  • Guidance Resources

Please note that temporary employees working less than 6 months do not receive benefits.

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