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Night Audit Front Desk Representative

2 months ago

Cleveland, Ohio, United States IHG Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the InterContinental Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.

Key Responsibilities
  • Guest Service: Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling cash and credit transactions, and responding to guest inquiries.
  • Communication: Develop strong relationships with guests, colleagues, and management, ensuring effective communication and collaboration.
  • Problem-Solving: Anticipate and resolve guest issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to ensure seamless service delivery and achieve team goals.
Requirements
  • Education: High school diploma or equivalent required; college or university degree preferred.
  • Experience: At least one year of experience in a front desk or guest service position.
  • Skills: Excellent communication and problem-solving skills, fluency in the local language, and basic math skills.
  • Physical Demands: Ability to lift, push, and pull objects up to 50lbs (23kg) and stand for long periods.
About IHG

IHG is a global hospitality company that is committed to delivering True Hospitality for Good. We are passionate about creating memorable experiences for our guests and providing opportunities for our colleagues to grow and develop their skills.