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Customer Support Specialist

2 months ago


Lewisburg, United States Russell Tobin Full time

Exciting Opportunity: Customer Support Specialist

Are you enthusiastic about providing outstanding customer support in a fast-paced setting?

Position: Customer Support Specialist

Compensation: $16-17/hr

Work Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Key Responsibilities:

  • Handle incoming calls and respond to customer inquiries via email
  • Direct calls to the relevant departments
  • Accurately document call details and input order information
  • Manage a high volume of calls and transactions daily
  • Assist with product inquiries, order processing, claims, and invoicing
  • Address internal requests and escalate complex issues to higher tiers

Qualifications:

  • Energetic and dynamic individuals
  • Excellent verbal, written, and interpersonal communication abilities
  • Proficient in MS Office (Excel, Word) and knowledge of SAP, Salesforce is advantageous
  • Strong organizational skills with effective time management
  • Adept at analyzing information, making recommendations, and following up

Benefits Overview

Russell Tobin provides eligible employees with comprehensive healthcare benefits (medical, dental, and vision plans), supplemental coverage options (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings plans, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and discounts with preferred vendors.