Customer Support Specialist

2 weeks ago


Lewisburg, Tennessee, United States Russell Tobin Full time

Join Our Team: Customer Support Specialist

Are you dedicated to providing outstanding customer support in a fast-paced setting?

Position: Customer Support Specialist

Location: On-site

Compensation: $16-17/hour

Working Hours: Monday to Friday, 8:00 AM - 4:30 PM

Primary Duties:

  • Handle incoming calls and address customer inquiries via email
  • Direct calls to the relevant departments
  • Accurately record call details and input order information
  • Manage a high volume of calls and transactions daily
  • Provide assistance with products, process orders, claims, and invoicing
  • Assess internal requests and escalate complex issues to Tier 2 support

Ideal Candidate:

  • Energetic and proactive individuals
  • Excellent verbal, written, and interpersonal communication abilities
  • Familiarity with MS Office (Excel, Word) and knowledge of SAP, Salesforce is advantageous
  • Strong organizational skills with effective time management
  • Ability to evaluate information, provide recommendations, and follow up

Benefits Overview

Russell Tobin provides eligible employees with comprehensive healthcare options (medical, dental, and vision), additional coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings plan, life and disability insurance, employee assistance programs, legal support, and discounts with preferred vendors.



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