Customer Support Specialist
2 weeks ago
Join Our Team: Customer Support Specialist
Are you dedicated to providing outstanding customer support in a fast-paced setting?
Position: Customer Support Specialist
Location: On-site
Compensation: $16-17/hour
Working Hours: Monday to Friday, 8:00 AM - 4:30 PM
Primary Duties:
- Handle incoming calls and address customer inquiries via email
- Direct calls to the relevant departments
- Accurately record call details and input order information
- Manage a high volume of calls and transactions daily
- Provide assistance with products, process orders, claims, and invoicing
- Assess internal requests and escalate complex issues to Tier 2 support
Ideal Candidate:
- Energetic and proactive individuals
- Excellent verbal, written, and interpersonal communication abilities
- Familiarity with MS Office (Excel, Word) and knowledge of SAP, Salesforce is advantageous
- Strong organizational skills with effective time management
- Ability to evaluate information, provide recommendations, and follow up
Benefits Overview
Russell Tobin provides eligible employees with comprehensive healthcare options (medical, dental, and vision), additional coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings plan, life and disability insurance, employee assistance programs, legal support, and discounts with preferred vendors.
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