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Spa Guest Experience Coordinator

2 months ago

Franklin, Tennessee, United States Southall Full time
Job Summary

We are seeking a highly skilled and experienced Spa Guest Experience Coordinator to join our team at Southall. As the face of our spa, you will be responsible for delivering exceptional customer service and ensuring a seamless and relaxing experience for all spa visitors.

Key Responsibilities:
  • Guest Relations: Warmly welcome guests upon arrival, ensure they are comfortable and informed about their upcoming treatments, and provide spa facility tours as needed.
  • Service Promotion: Offer detailed information about spa services, treatments, and packages. Assist guests in selecting services that best meet their needs and preferences.
  • Retail Sales: Assist guests with purchasing spa products, provide recommendations based on their individual needs, and process transactions accurately.
  • Administrative Tasks: Manage the daily opening procedures for the spa and maintain guest records.
  • Facility Maintenance: Ensure that the reception area, waiting lounge, and retail spaces are kept clean, organized, and well maintained.
  • Communication: Coordinate with therapists, concierge, attendants, housekeeping, and other departments to ensure seamless service delivery and resolve any guest issues or concerns promptly.
  • Service Excellence: Address any guest concerns or complaints with empathy and professionalism, aiming to exceed guest expectations and enhance their spa experience.
Requirements:
  • Previous experience in a receptionist or customer service role, preferably in a luxury spa or wellness environment.
  • Strong organizational skills with attention to detail.
  • Elegant verbal and written communication style.
  • Proficiency in using booking systems and office software.
  • Friendly, approachable demeanor with a genuine passion for wellness and hospitality.
  • Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests.
Preferred Qualifications:
  • Must be detail-oriented and have ability to prioritize tasks
  • Must have enthusiasm and possess excellent customer service skills.
  • Excellent communication, listening and reporting skills.
  • The ability to work in a high-volume, busy service environment while maintaining composure, focus and a positive attitude.
  • Must be a team player.
  • Service experience required.
  • Luxury, hospitality, spa or wellness experience preferred.