Business Operations Specialist

1 month ago

Wilmington, North Carolina, United States Coca-Cola Consolidated, Inc. Full time
Job Overview

The Business Impact Specialist is a critical role that requires a unique blend of sales, service, and logistics expertise. As a key member of our team, you will be responsible for responding to and fulfilling needs associated with staffing shortages, work stoppages, and other challenges that create gaps in our frontline staffing plan.

This role involves working independently and being personally accountable for travel logistics and day-to-day functionality to satisfy assignment objectives. You will be part of a special response team that is called upon to fulfill needs in different market units and geographies.

Key Responsibilities
  • Covers staffing gaps competently to maintain established route standards and sales, ensuring a high level of customer service is maintained
  • Orders, fills, merchandises, and rotates products on displays, cold vaults, and cooler equipment, according to Company standards
  • Handles urgent customer needs to meet commitments made to customers in a timely, consistent, and professional manner, through partnering with the sales & service, warehouse, and customer management teams
  • Assist supervisor to help with projects, tasks across the territory, and other duties as assigned
  • Fill all shelves, racks, displays, and equipment and places proper POS items. Inspects work area for cleanliness, verifies sets are in accordance to the plan-o-gram. Adjusts any shelves, moves products, displays, or racks as required
  • Communicates sales opportunities to the sales team and, or customer
  • Prepares and loads onto their company vehicle the necessary equipment and point of sale materials to complete the work assignments for each customer
  • Greets the store contact and reviews the plans for the reset of racks, displays, and point of sale materials. After assignments, review the completed set with store contact and have them sign off on the reset request form. Removes and replaces any supplies and equipment that are needed to complete the reset of displays
  • Ensures all Outbound loads are secured and safe by applying protective wrapping as needed and that the proper documentation is attached (STO)
  • Loads and unloads trailers as needed to support delivery activities following CCCI SOPs by updating SAP, CONA via handhelds to ensure accurate accountability for loads Inbound and outbound to, from territories supported by Regional Operation Center
  • Performs all safety and housekeeping activities including but not limited to conducting pre-trip and post-trip checks, reviewing daily documentation for accuracy, and keeping the work area neat and clutter-free
  • Utilizes “switcher” to maneuver 53’ and pup trailers to the dock as needed
  • Manages, sells, and executes in an assigned group of customers on daily, pre-set routes, and generates sales orders based on the assigned delivery frequency for each customer
  • Executes applicable promotions and new products based on target lists and executes monthly Look of Success (LOS) initiatives, marketing promotions, Point-Of-Sale, and commercial plans to ensure excellence in RED (Right Execution Daily) scores for assigned customers
  • Accountable for maximizing operational efficiencies by writing productive orders that meet drop size goals, minimizing shrink and out of date, ensuring compliance with routing schedules in terms of the right day and week, and product that is ordered is accepted by the customer
  • Demonstrates an aggressive and effective selling acumen and demeanor to effectively sell-in contractual agreements, promotions, innovation products, and distribution principles
Requirements
  • Must be able to meet the qualifications of Route Specialist (CDL required) capable of covering any route discipline, Space Management Specialist, Bulk Merchandiser, Account Developer, Warehouse Forklift Driver, and Laborer
  • Must have excellent interpersonal skills and be able to work effectively to satisfy the needs of a variety of customers with different demands and expectations
  • Flexibility and willingness to travel extensively including overnight and successive weeks
  • Anticipate 50-60% overnight travel
  • Availability to work weekends and some holidays
  • Able to perform job duties with minimal supervision on a timely basis
  • Excellent safety record and comprehension of safety principles including proper lifting and use of personal protective equipment
  • Ability to read, speak, write and understand English to perform basic math skills (addition, subtraction, multiplication, and division)
  • Proficiency with computer-based applications and equipment
  • Ability to complete forms (handwritten and/or computer-based) to document activities and results, and place orders
  • Basic knowledge of the beverage industry. Thorough knowledge of brand order, facing, pricing, labeling, Point of Sale (POS), rotation of product, and the ability to build displays
  • Understanding of truck, trailer loading strategies, and weight distribution principles
  • Advanced forklift skills (single-wide and preferred, double-wide)
  • Pallet-jack skills
  • Ability to work in a fast-paced, continuous lifting environment
  • Ability to lift up to 50 lbs. of product repetitively
  • Must be able to sit or stand for long periods
  • Must have the ability to push and pull manual and powered material handling equipment (i.e., pallet jack, hand-truck, etc.) containing product loads for a minimum of 100 yards without assistance
  • Ability to frequently get on and off a forklift
  • Capable of opening and closing truck dock doors
Qualifications
  • High school diploma or GED
  • Knowledge acquired through 1 to 3 years of relevant work experience
  • Valid driver's license for your state of residency
  • Commercial Driver's License (CDL) or permit (Class A) or the ability to obtain such

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