Technical Support Specialist
2 weeks ago
Apex Systems is a premier technology services firm that leverages industry expertise to provide solutions that meet our clients' digital aspirations.
We are currently seeking a Technical Support Specialist.
For interested candidates, please submit your updated resume to Liz Papell, Professional Recruiter.
Position Overview:
The Technical Support Specialist is responsible for delivering support via phone and email, assisting users with computer and network-related challenges. This role involves diagnosing software, hardware, and network issues, proposing solutions, and escalating more complex problems as necessary. Additionally, the specialist will provide functional support for financial and administrative applications, ensuring adherence to established policies.
Key Responsibilities:
- Offer telephone and email assistance for computing and networking challenges.
- Diagnose and resolve software, hardware, and network issues.
- Escalate intricate problems as required.
- Support financial and administrative applications effectively.
- Maintain compliance with relevant policies and procedures.
- Assess issues to determine the necessity of on-site technician visits.
- Create and manage work orders, ensuring timely resolution.
- Evaluate user applications and operating systems for ongoing maintenance.
- Document issues reported and their respective solutions.
- Diagnose and troubleshoot problems with Windows, macOS, and iOS devices.
Required Skills:
- Proficiency in ServiceNow
- Experience with Microsoft Suite
- Familiarity with Microsoft 365
- Knowledge of Creative Cloud
- Understanding of Cloud-based Storage solutions
- Expertise in Apple and Microsoft Hardware/Software
- Strong Customer Service skills
- Ability to adapt, react, and troubleshoot efficiently.
- Active listening and prompt response capabilities.
Education and Certifications:
- Bachelor's degree preferred (or equivalent experience)
- A+, Network+, or Microsoft Certification is advantageous
Additional Benefits:
Eligible candidates will receive benefits through Apex during the contract period, including 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit.
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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