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Technical Applications Specialist
2 months ago
ASSA ABLOY is in search of a dedicated Application Engineer who excels in addressing customer product challenges within a global framework. In this role, you will engage in research, diagnosis, and troubleshooting of electro-mechanical locking systems and access control solutions, collaborating with your team to enhance every customer interaction into a smooth experience.
This position requires full-time onsite engagement.
Key Responsibilities
Deliver exceptional technical assistance to clients through various communication channels including phone, email, and remote support. Conduct thorough troubleshooting of electro-mechanical devices, carefully assessing symptoms to accurately identify issues. Provide timely and precise feedback to clients, ensuring their satisfaction and effective resolution of concerns. Prioritize and manage multiple ongoing issues to guarantee prompt resolution and maintain customer satisfaction. Create Wiring Diagrams based on client-supplied software schedules, ensuring meticulous attention to detail and precision. Engage in Beta testing projects and contribute to product enhancements by offering valuable insights and comprehensive reporting. Utilize laboratory tools to perform diagnostic evaluations and uncover root causes of hardware problems, supporting ongoing improvements. Monitor and recognize escalation cases or issues requiring immediate focus. Collaborate with various teams and departments to gather insights, assess potential solutions, and determine suitable actions for resolving escalations. Maintain detailed and accurate records of escalated cases, including actions taken, client interactions, and resolutions achieved using MS Dynamics.Qualifications
An Associate or Bachelor's Degree (or equivalent) in engineering or a related discipline. Hands-on experience in technical support, training, education, sales, or customer service roles is essential. Strong analytical thinking and decision-making skills. Excellent organizational abilities, creativity, and attention to detail. Proven track record in teamwork and a customer-centric approach. Experience collaborating with cross-functional teams and clients.Preferred Qualifications
Technical knowledge of electro-mechanical and access control products is preferred. Effective communication and presentation skills. Experience in the access control, Wi-Fi, network, and locking hardware sectors is advantageous.About ASSA ABLOY
Our organization is recognized as the global leader in access solutions, with nearly 61,000 colleagues across more than 70 countries. We are committed to creating a more open world, enhancing safety and security in both physical and virtual spaces.
As an employer, we prioritize results over titles or backgrounds, empowering our employees to shape their careers around their aspirations and our goals. We support our team members with ongoing feedback, training, and development opportunities, encouraging them to explore their roles on local, regional, or even international levels.
We value diversity and inclusivity within our teams, appreciating different perspectives and experiences as we welcome new talent.
