Current jobs related to Technical Support Specialist - New Haven, Connecticut - Custom Staffing

  • IT Support Specialist

    2 weeks ago

    New Haven, Connecticut, United States Withers Worldwide Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Withers Worldwide. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to employees via phone, email, and...

  • IT Support Specialist

    2 weeks ago

    New Haven, Connecticut, United States Custom Staffing Full time

    Job Title: Helpdesk SpecialistWe are seeking a highly motivated and experienced Helpdesk Specialist to join our team at Custom Staffing. As a Helpdesk Specialist, you will play a crucial role in maintaining and enhancing our IT infrastructure while supporting our Help Desk Team.Key Responsibilities:Provide exceptional customer service and technical support...

  • IT Support Specialist

    1 month ago

    New Haven, Connecticut, United States Custom Staffing Full time

    Job Title: IT Helpdesk SpecialistWe are seeking a highly skilled and motivated IT Helpdesk Specialist to join our team at Custom Staffing. As a key member of our IT department, you will play a crucial role in maintaining and enhancing our IT infrastructure while supporting our Help Desk Team.Key Responsibilities:Provide exceptional customer service and...

  • IT Support Specialist

    1 week ago

    New Haven, Connecticut, United States codexIT Full time

    Job SummaryCodexIT is seeking an experienced IT professional to join our team as an IT Support Specialist. As a key member of our support structure, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving software and hardware issues, and ensuring the smooth operation of our network infrastructure.Key...

  • Technical Cementitious Materials Specialist

    2 weeks ago

    New Haven, Connecticut, United States CPS Full time

    Job Title: Technical Cementitious Materials SpecialistA top chemical manufacturer is seeking a highly experienced chemist to join their team as a Technical Cementitious Materials Specialist. The ideal candidate will have a strong background in formulating and performing technical service and application work with cementitious materials.Key...

  • Imaging Center Technical Specialist

    3 days ago

    New Haven, Connecticut, United States Calyx Full time

    Job SummaryThe Imaging Center Technical Specialist role is responsible for the technical setup of external imaging centers and clinical sites participating in clinical research trials. This position requires reviewing imaging center procedures, capabilities, and equipment, as well as training imaging centers and clinical personnel on proper technique and...

  • Field Support Specialist

    1 week ago

    New Haven, Connecticut, United States Antech Diagnostics Full time

    Job SummaryWe are seeking a highly skilled Field Support Specialist to join our team at Antech Diagnostics. As a key member of our diagnostic support team, you will be responsible for providing exceptional installation, onboarding, and training support to our customers, ensuring they have the necessary tools and knowledge to optimize their diagnostic...

  • Clinical Support Specialist

    3 days ago

    New Haven, Connecticut, United States Planned Parenthood of Southern New England, Inc. Full time

    We are seeking a skilled and compassionate Clinical Support Specialist to join our team at Planned Parenthood of Southern New England, Inc.This is a full-time position working out of our New Haven Health Center and traveling to surrounding health centers.The ideal candidate will provide exceptional client-centered customer service, support clinicians in...

  • Clinical Support Specialist

    1 week ago

    New Haven, Connecticut, United States Planned Parenthood of Southern New England, Inc. Full time

    Job Summary:We are seeking a highly skilled and compassionate Clinical Support Specialist to join our team at Planned Parenthood of Southern New England, Inc. This role will provide exceptional patient care and support to our clinicians, ensuring a world-class experience for our patients.Key Responsibilities:Provide technical and administrative support to...

  • TechOps Support Specialist

    2 weeks ago

    New Haven, Connecticut, United States Vaco Full time

    TechOps Support SpecialistVaco is seeking a dedicated TechOps Support Specialist to join our team. This hybrid role combines L3 Support Engineering and IT Infrastructure Engineering within End User Support/Desktop Administration.Key Responsibilities:Provide advanced technical support to end users.Manage Active Directory, DNS, DHCP, and Microsoft Windows...

  • Peer Support Specialist

    2 weeks ago

    New Haven, Connecticut, United States Catholic Charities Full time

    Job SummaryCatholic Charities is seeking a dedicated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in supporting individuals with mental health and substance abuse issues, helping them navigate the recovery process and achieve their goals.Key ResponsibilitiesProvide peer support and...

  • IT Support Specialist

    1 week ago

    New Haven, Connecticut, United States Franklin Fitch Full time

    Job Opportunity: We are seeking a skilled IT Support Engineer to join our team at a global law firm. The ideal candidate will have experience with Microsoft Teams, Skype, Zoom, and WebEX, as well as Windows Server and VMware. This is a full-time direct hire position located in CT.Responsibilities:* Provide technical support for all AV setups, Windows Server...

  • Technical Specialist

    1 month ago

    New Haven, Connecticut, United States Franklin Fitch Full time

    Unlock Your Potential as a Technical TrainerAre you looking to take your career to the next level and share your expertise with others?Do you have a passion for teaching and mentoring, and a desire to work in a dynamic and collaborative environment?This role may be the perfect fit for you.What We're Looking For:Proven experience with iManage, 3E Elite, and...

  • Resident Support Specialist

    2 weeks ago

    New Haven, Connecticut, United States Columbus House Full time

    Job Title: Resident Support SpecialistColumbus House, Inc. is seeking a highly motivated and compassionate Resident Support Specialist to join our team. As a key member of our residential staff, you will provide supervision, safety, and program management support to up to 19 homeless clients in need of 24/7 shelter.Key Responsibilities:Perform hourly...

  • Senior Quality Assurance Specialist

    4 weeks ago

    North Haven, Connecticut, United States Grove Technical Resources, INC Full time

    Job Title: Senior Quality Assurance Specialist - Medical DevicesAt Grove Technical Resources, INC, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our suppliers meet the highest standards of quality and compliance.Key...

  • Recovery Support Specialist

    2 weeks ago

    New Haven, Connecticut, United States State of Connecticut Full time

    About the RoleWe are seeking a highly motivated and compassionate Recovery Support Specialist to join our team at the Connecticut Mental Health Center (CMHC) in New Haven. As a key member of our Community Support Program (CSP), you will play a vital role in supporting individuals with serious mental illness and/or addiction in achieving their recovery...

  • Customer Service Engineer

    4 days ago

    West Haven, Connecticut, United States IT Concepts Full time

    Job SummaryWe are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with prompt and professional service.Key ResponsibilitiesProvide technical support to customers via...

  • Technical Cementitious Formulation Specialist

    4 weeks ago

    New Haven, Connecticut, United States CPS Full time

    Technical Service and Application ChemistA top chemical manufacturer, CPS, is seeking a highly experienced chemist to lead technical service and application work with cementitious materials. The ideal candidate will have a bachelor's or master's degree and 5+ years of direct experience in formulating, performing technical service, and application work.Key...

  • Customer Service Engineer

    4 days ago

    West Haven, Connecticut, United States IT Concepts Full time

    Job DescriptionWe are seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personDiagnose and resolve technical issues with computer systems and equipmentPerform routine system...

  • Technical Cementitious Formulation Specialist

    3 days ago

    New Haven, Connecticut, United States CPS Full time

    A top chemical manufacturer, CPS, is seeking a highly experienced chemist to lead the development of cementitious materials. The ideal candidate will have a bachelor's or master's degree and 5+ years of direct experience in formulating, performing technical service, and application work with cementitious materials.The company offers an excellent benefits...

Technical Support Specialist

2 months ago

New Haven, Connecticut, United States Custom Staffing Full time
Job Overview

Technical Support Specialist – Seeking a candidate eager to develop professionally.

Full-time, permanent position.

Location: New Haven, CT.

Compensation: Competitive salary plus exceptional benefits.

Work Arrangement: Hybrid with some remote flexibility.

Key Attributes: Must possess outstanding customer service skills, relevant help desk experience, a proactive attitude, and a desire for professional growth.

Position Summary

As a Technical Support Specialist, you will be instrumental in upholding and advancing our IT systems while also providing support to our Help Desk Team. The ideal candidate is a self-driven team player with a robust IT background, excellent organizational capabilities, and a forward-thinking approach. Most importantly, we are looking for someone with superb communication skills and a positive attitude who is committed to personal and professional development.

Qualifications and Skills

  • Minimum of 2 years of experience in IT and help desk support.
  • Experience in a legal or law firm environment is advantageous.
  • Strong understanding of networking, hardware, and software systems.
  • Exceptional communication and interpersonal skills, along with outstanding customer service abilities.

Preferred Tools and Technologies

  • Jira for ticketing management.
  • Operating Systems: Windows and Mac.
  • Email Management: O365.
  • Security Software: Microsoft Products.
  • Network Security Tools: SolarWinds.
  • Communication Platforms: Teams, Zoom, RingCentral.
  • Experience with audio and video conferencing equipment setup.
  • A++ Certification is a significant advantage.

Help Desk Responsibilities

  • Accurately log all support requests.
  • Engage with technology users, demonstrating a high level of professionalism and diplomacy.
  • Document all issues at the point of contact, noting symptoms and status to facilitate swift resolution.
  • Ensure timely problem resolution by maintaining a clear action plan and keeping customers informed throughout the process.
  • Escalate critical issues as necessary to ensure management is aware of significant problems.
  • Maintain a positive and professional demeanor while fostering cooperation among peers.
  • Participate in special projects or additional duties as assigned.

Onsite Support Responsibilities

  • Coordinate and set up video conferencing technology for meetings, ensuring all components function properly.
  • Conduct pre-event checks to identify and resolve potential issues.
  • Provide immediate technical assistance during video conferences to address connectivity or equipment problems.
  • Perform regular maintenance on equipment to ensure peak performance.
  • Collaborate with vendors for necessary repairs or replacements.

Travel Requirements

  • Willingness to travel to various locations within the state occasionally, with mileage reimbursement provided.

Additional Qualifications

  • A++ Certification is highly regarded.
  • Any other relevant certifications will be considered a plus.