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Technical Applications Specialist
2 months ago
ASSA ABLOY is in search of a dedicated Applications Engineer who is passionate about addressing customer product challenges within a global framework. In this role, you will investigate, diagnose, and resolve issues related to electro-mechanical locks and access control systems, utilizing the expertise of your team to enhance every customer interaction into a smooth experience.
Key Responsibilities
Deliver exceptional technical assistance to clients through various communication channels including phone, email, and remote support. Conduct thorough troubleshooting of electro-mechanical devices, carefully assessing symptoms to accurately identify problems. Provide timely and precise feedback to clients, ensuring their satisfaction and issue resolution. Effectively manage and prioritize multiple ongoing issues to guarantee prompt resolution and customer contentment. Create Wiring Diagrams based on client-supplied software specifications, ensuring meticulous attention to detail. Engage in Beta testing programs and contribute to product enhancements by offering valuable insights and comprehensive reporting. Utilize laboratory tools to perform diagnostic evaluations and uncover root causes of hardware malfunctions, fostering ongoing improvement. Monitor and escalate urgent cases or issues that necessitate immediate intervention. Collaborate with various teams and departments to gather information, assess potential solutions, and decide on appropriate actions for escalations. Maintain detailed and accurate records of escalated cases, including actions taken, client interactions, and resolutions achieved using MS Dynamics.Qualifications
An Associate or Bachelor's Degree (or equivalent) in engineering or a related discipline. Practical experience in any of the following areas: technical support, training, education, sales, or customer service roles. Strong analytical thinking and decision-making skills. Excellent organizational abilities, creativity, and attention to detail. Proven history of teamwork and customer-centric focus. Experience collaborating with cross-functional teams and clients.Preferred Qualifications
Technical knowledge of electro-mechanical and access control products is preferred. Strong communication and presentation skills. Experience in the access control, Wi-Fi, network, and lock hardware sectors is advantageous.About ASSA ABLOY
Our workforce has established us as the global leader in access solutions. We are committed to opening doors for our employees wherever their careers may lead. With nearly 61,000 colleagues across more than 70 countries, we enable billions of individuals to experience a more open world. Our innovations enhance the safety, security, and accessibility of various environments, both physical and digital.
As an employer, we prioritize results over titles or backgrounds. We empower our employees to shape their careers around their aspirations and our goals, providing them with ongoing feedback, training, and development opportunities. Our colleagues think broadly about their potential impact, and we encourage them to expand their roles locally, regionally, or even internationally.
We are committed to fostering diverse and inclusive teams, valuing different perspectives and experiences.
