Patient Support Specialist

2 months ago


Charleston, West Virginia, United States Credit Solutions Full time

Credit Solutions is seeking a dedicated full-time Customer Service Representative to assist patients in managing their medical balances, enabling them to focus on their recovery. If you possess experience in healthcare billing and finance and are looking for a fulfilling career, we encourage you to consider this opportunity.

As a Customer Service Representative, you will enjoy a competitive salary along with a comprehensive benefits package that includes paid time off, holiday pay, company-sponsored life insurance, a 401k plan, and health, vision, and dental coverage. Additionally, we provide flexible work schedules, numerous opportunities for community engagement, and monthly employee events and recognition programs.

ABOUT CREDIT SOLUTIONS

Founded in 2003, Credit Solutions specializes in providing customized Extended Business Office (EBO) Solutions, as well as thorough Bad Debt Recovery and Account Resolution services throughout the United States. Our commitment to excellence drives us to equip our talented professionals with the best resources to achieve optimal results for our clients.

Employees frequently commend Credit Solutions for the advancement opportunities available. One employee noted, "Working at Credit Solutions has been a transformative experience. I appreciate the chance to help individuals navigate their personal and financial challenges."

At Credit Solutions, we view our employees as our most valuable asset. Our success relies on our ability to attract, recruit, and retain a motivated and effective workforce. To show our appreciation, we offer various employee recognition initiatives and a referral rewards program. Discover why our employees have recognized us as one of the 'Best Call Centers to Work For'.

A DAY IN THE LIFE OF A HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

In the role of a Healthcare Customer Service Representative, you will be the cornerstone of our organization and the primary point of contact for our patients. We provide our Customer Service Representatives with comprehensive training to assist patients in navigating the billing process and resolving outstanding balances. Through phone interactions, you will engage with patients, actively listen to their concerns, and support them in settling their medical bills through effective negotiations and payment arrangements.

Your empathetic nature, problem-solving abilities, and consistent positivity are essential for your success. Even in challenging situations, you will maintain exceptional customer service while addressing billing inquiries. The satisfaction derived from helping individuals in need is truly rewarding and represents the most fulfilling aspect of your role.

QUALIFICATIONS

  • High school diploma or equivalent
  • Previous customer service experience
  • Knowledge of healthcare billing and finance
  • Understanding of HIPAA regulations
  • Ability to quickly adapt to new software

Do you have a passion for helping others and contributing to the community? Are you a collaborative team player with excellent communication skills and the ability to provide outstanding phone-based customer service? Do you demonstrate empathy and possess a positive attitude? If so, you may be an excellent fit for this position.

WORK SCHEDULE

Our Healthcare Customer Service Representatives enjoy three scheduling options: M-F 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm.

READY TO EMBARK ON THIS JOURNEY WITH US?

If you have a background in customer service and healthcare billing and finance and believe you are a suitable candidate for this position, we look forward to connecting with you.



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