Technical Support Specialist

2 weeks ago


Marlborough, Massachusetts, United States Integrated Resources Full time
Position Overview
This role involves providing comprehensive IT support in a dynamic environment. The selected candidates will be responsible for addressing technical inquiries and ensuring smooth operations of IT systems.

Key Responsibilities
1. Deliver IT Help Desk assistance, including:
- Responding to incoming support calls
- Assigning help desk tickets to the appropriate technical teams
- Offering immediate troubleshooting support as needed
- Assisting users via online chat and in-person interactions
2. Support local systems, including:
- Installation and upgrades of PC and laptop hardware/software
- Maintenance of network peripherals, printers, and copiers
- Management of the telephone system
- Support for enterprise applications
3. Maintain inventory of loaner laptops and assist with hardware procurement and disposal.
4. Travel to various sites for support and attend conferences when required.

Qualifications
To excel in this position, candidates should possess the following:
- Proficiency in Windows 7 and 10
- Experience with Microsoft Office 2013 or later
- Familiarity with laptop and printer hardware
- Networking and wireless skills are advantageous
- Experience in PC/laptop assembly
- Knowledge of Active Directory and Windows Server products is preferred
- Understanding of desktop support tools, including antivirus and malware software
- Strong troubleshooting abilities for PC and network issues
- Excellent communication and customer service skills
- Ability to manage time effectively and adhere to established processes
- Experience with IT service management systems is a plus
- Entry-level candidates with relevant experience are encouraged to apply.

Education and Experience
- A degree in MIS, CIS, or a related technical field is preferred.
- 2-3 years of experience in IT Help Desk support is ideal.

Physical Requirements
- Ability to lift up to 50 lbs.

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