Desktop Support Specialist

4 days ago


Marlborough, Massachusetts, United States Desktop & Depot Support Full time
Job Description

**Job Summary**

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Marlborough, Massachusetts. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, and other related duties.

Key Responsibilities:

  • Provide workstation software break-fix support to ensure optimal system performance
  • Perform IMAC services, including PC installs, moves, adds, and changes
  • Load images and manage workstation assets
  • Support printer operations and client center services
  • Contribute to IT service management updates and other client support duties

Requirements:

  • Previous experience in desktop support or a related field is desired
  • Knowledge of PC imaging and change management
  • Experience with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in inventory control

What We Offer:

  • A dynamic and virtue-centered work environment
  • Ongoing learning and development opportunities
  • A competitive benefits package

About Us:

Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We pride ourselves on our deep partnerships with industry leaders and our commitment to taking care of our employees. We offer a wide range of benefits and opportunities for growth and development.



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