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Scientific Support Specialist
3 months ago
Be part of something altogether life-changing
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Scientific Support Specialist for Cytiva is responsible for ensuring remote service providing technical and application support to our customers in the USA and Canada, in alignment to the required quality standards, business strategies and corporate policies.
This position is part of the Genomic Medicine technical team located in the United States and will be fully remote. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
In this role, you will have the opportunity to:
- Receive and process customer cases (issues, questions, documentation requests) coming from the field through a phone, email and chat line
- Provide effective troubleshooting skills to ensure customer satisfaction across the Genomic Medicine portfolio, including customer training and troubleshooting and resolution calls, using analytical tools and techniques
- Work with cross-functional teams (hardware engineering, software, applications) to define & develop unique solutions to meet user needs and ensuring that customer support is performed according to the key performance indicators of response time, case closure time and customer satisfaction.
- Coordinate the flow of information between the commercial team, the supporting departments, and customers.
- Acquire and analyze data, interpret results, and draw conclusions with complete records in accordance with quality system requirements, while staying updated on relevant company technological advancements to continuously improve troubleshooting methodologies
The essential requirements of the job include:
- BS/MS with experience, Ph.D preferred, in Cell & Molecular Biology, BioEngineering, Cellular Therapy or related life sciences field
- 5+ years of laboratory, commercial or biotech experience: to include cellular therapy or customer support
- Demonstrated experience with operation and troubleshooting of scientific instruments and working with customers
- Demonstrated experience with working on cross-functional teams as well as independently
- Demonstrated ability to adapt quickly to new projects and challenges and have the ability to travel for trainings, meetings and customer activity on a limited basis
It would be a plus if you also possess previous experience in:
- Strong, working knowledge of Cellular Therapy instruments and software
- Strong, working knowledge of customer scientific and technical support
- Outstanding time management and prioritization skills
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
The salary range for this role is $80K-$90K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
