Hotel Guest Services Representative
4 weeks ago
Key Responsibilities:
• Check guests in and out of the hotel efficiently and professionally.
• Resolve guest challenges and concerns in a timely and courteous manner.
• Promote hotel services and amenities to guests, and upsell products as needed.
• Maintain a high level of customer satisfaction and loyalty.
Requirements:
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong problem-solving and conflict resolution skills.
• Familiarity with hotel operations and services.
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