Lead Product Manager

3 weeks ago

Wellesley Hills, Massachusetts, United States Sun Life Full time

About the Role

Sun Life is seeking a highly skilled Product Owner to join our team. As a Product Owner, you will play a critical role in delivering amazing API and data exchange solutions for our clients.

Key Responsibilities

  • Help define the problems our clients are facing and what's needed to best deliver API solutions for them
  • Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing
  • Translate technical requirements for API development and delivery to key stakeholders
  • Lead a team of Engineers through backlog grooming, planning and estimation, and ongoing development by thoughtfully balancing customer needs with engineering capacity
  • Maintain a prioritized and groomed product backlog that supports the company's partner integration strategy
  • Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation
  • Work hand in hand with the UX design team (when needed) to create amazing user experiences and collaborate with Product Marketing to plan release dates and effectively communicate the value proposition of new connectivity and data exchange features for go-to-market
  • When necessary, work in conjunction with the technical support team to triage and assess production issues, perform impact analysis, and provide support to the Engineering and Benefit Platform teams to bring issues to resolution
  • Partner with Implementation teams during pilots for successful delivery of APIs
  • Ensure Benefit Platform teams and clients are fully equipped for future onboarding of clients
  • Partner with Ben Tech Integration team and Platforms for full end-to-end API delivery
  • Communicate and reinforce the client experience and value of solution delivery
  • Be curious and data driven - contribute to the definition, data collection, and analysis of data for KPIs and product metrics
  • Be flexible and able to take on and master new topic areas quickly, run with project assignments independently, but know when to ask questions

Requirements

  • Four or more years of professional experience working in a product-related role
  • An understanding of enrollment within the Group Benefits space
  • Bachelor's or master's degree in business management or technical field is preferred
  • An agile development practitioner with strong experience using tools such as Jira and Confluence to create user stories and author product requirements and documentation
  • Collaborative in your approach, appropriately engaging team members to accomplish your objectives
  • Flexible to work in a fast-paced, dynamic environment in a professional and timely manner
  • Ability to build solid relationships with clients and vendors and partner on delivery of solutions
  • Excellent verbal, presentation, and written communication skills

About Sun Life

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. We strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Why Work at Sun Life?

At Sun Life, we offer a comprehensive benefits package, including excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial. We also offer a flexible work environment, a friendly, caring, collaborative and inclusive culture, and opportunities for professional growth and development.

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