Client Support Professional

3 weeks ago


Durham, North Carolina, United States HomeTeam Pest Defense Full time

About Our Team:

We're more than just a pest control company - we're a team of dedicated professionals passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll join a dynamic team that values collaboration, innovation, and customer satisfaction.

What You'll Do:

You'll be responsible for providing top-notch customer support through phone, email, and chat interactions. You'll also collaborate with internal teams to resolve customer complaints and concerns, ensuring seamless customer experiences.

Salary: $16 per hour

Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner
  • Document all interactions with customers in our CRM system
  • Escalate potential issues to ensure prompt resolution
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Stay up-to-date on company policies, procedures, and products to provide expert advice to customers

Benefits:

  • Competitive pay plus bonus
  • $16 Hourly
  • Comprehensive benefits package including medical, dental, vision
  • Company-paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Requirements:

  • Minimum Requirements:
    • Must have 1 year of previous customer service experience
    • Entry-level customer service skill and technique
    • Basic/entry-level understanding of computers
    • Entry-level skill on use of company telephone features and how to use them
    • Must be 18 years or older with a high school diploma or GED

Working Conditions:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation


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