Client Experience Representative

4 days ago


Durham, North Carolina, United States NC Farm Bureau Full time
Job Description

We are seeking a Client Experience Representative to join our team at NC Farm Bureau. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, resolving their inquiries and complaints in a timely and professional manner.

The ideal candidate will have excellent communication skills, a strong ability to empathize with customers, and a passion for delivering outstanding service. You will work closely with our team to identify areas for improvement and implement changes to enhance the overall customer experience.

This is an exciting opportunity to join a dynamic team and make a meaningful contribution to the success of our organization. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.

Essential Responsibilities

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints in a friendly and timely manner
  • Collaborate with internal teams to resolve complex issues
  • Maintain accurate records of customer interactions
  • Provide follow-up support to ensure customer satisfaction

Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Previous experience in a customer-facing role
  • Excellent communication, interpersonal, and problem-solving skills

Salary: $45,000 - $55,000 per year.



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