Client Experience Lead

5 days ago


Durham, North Carolina, United States EagleBurgmann Full time

We are seeking a talented Client Experience Lead to join our team at EagleBurgmann in Durham, NC. As a key member of our customer-facing department, you will be responsible for ensuring that we provide exceptional service to our clients.

About the Role:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service representatives and ensure adherence to quality service standards
  • Monitor and review customer interactions to maintain service excellence
  • Keep the team updated on changes to products and services

Requirements:

  • Strong management and supervisory capabilities
  • Excellent verbal and written communication skills
  • Comprehensive understanding of customer service principles and practices
  • Ability to effectively resolve customer issues while maintaining professionalism
  • Previous supervisory experience preferred

What We Offer:

  • A competitive salary of $83,000 per year, based on industry standards and location
  • A comprehensive benefits package, including health insurance and 401K match
  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development

About Us:

EagleBurgmann is an equal opportunity employer committed to diversity and inclusion. We are proud to offer a supportive and inclusive work environment where all employees can thrive.



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