Client Interaction Professional

5 days ago


Durham, North Carolina, United States NC Farm Bureau Full time
Join Our Team: Customer Service Agent

We are searching for a dedicated Customer Service Agent to deliver outstanding service to our customers. As a key member of our team, you will address customer inquiries, mitigate issues, and promote customer satisfaction.

Responsibilities:
  • Analyze customer complaints and recommend improvements to the team.
  • Resolve customer inquiries and concerns in a prompt, friendly manner, striving for high customer satisfaction.
  • Use customer scripts when facing difficult situations and refer to a supervisor when necessary.
  • Conduct thorough follow-ups on customer interactions to ensure customer satisfaction.
  • Maintain accurate customer records and update information as required.

Requirements:

  • A high school diploma, G.E.D., or equivalent education.
  • Previous experience in a customer-facing position.
  • Exceptional active listening, interpersonal, and communication skills.

The estimated annual salary for this position is $42,000-$58,000, based on location and experience. We offer a competitive benefits package and opportunities for professional growth.



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