Access Services Representative 2

4 weeks ago


Round Rock, Texas, United States Baylor Scott & White Health Full time

Transformative Opportunity at Baylor Scott & White Health

As a key member of our team, you will play a pivotal role in shaping the future of healthcare delivery at Baylor Scott & White Health. Our hospital expansion in Round Rock, Texas, presents an extraordinary opportunity to be at the forefront of innovation and excellence.

Our state-of-the-art patient tower will introduce cutting-edge facilities and services, including an innovative 11-bed Neonatal Intensive Care Unit, expanded capacities for med/surg and labor and delivery, and advanced equipment across various departments. You will be part of a dynamic team that is passionate about delivering exceptional patient care and experiences.

Key Responsibilities:

  • Obtain current and accurate demographics and insurance information for patient registration
  • Verify patient eligibility for insurance coverage and calculate patient liability
  • Negotiate payment arrangements with patients and collect deposits as needed
  • Assist patients with directions, personal escort, and medical mobility assistance
  • Adhere to compliance with regard to order validation, cash policy requirements, government payor requirements, and patient safety requirements

Requirements:

  • 2 years of healthcare or customer service experience or education equivalency required
  • Proven good listening, interpersonal, and communication skills, and professional telephone etiquette
  • Ability to maintain a professional demeanor in a highly stressful environment
  • Excellent data entry, numeric, typing, and computer navigational skills

Benefits:

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

As a healthcare system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. Baylor Scott & White Health is an equal opportunity employer committed to ensuring a diverse workforce.



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