Customer Service Representative

4 weeks ago


Round Rock, Texas, United States Brushy Creek Municipal Utility District Full time

Job Summary:

The Customer Service Representative provides exceptional customer service to our residents and guests. This role is responsible for handling customer inquiries, resolving issues, and providing information about our services and programs.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Provide information about our services and programs, including utility services, recreation memberships, and community events.
  • Process payments and transactions for utility services and recreation memberships.
  • Maintain accurate records and reports of customer interactions and transactions.

Requirements:
  • High school diploma or equivalent required.
  • 1 year of customer service experience preferred.
  • Excellent communication and interpersonal skills required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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