Insurance Customer Service Representative

4 days ago

Round Rock, Texas, United States PSG Global Solutions Careers Full time

At PSG Global Solutions Careers, we're seeking a skilled Insurance Customer Service Representative to join our team. This role is perfect for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer service.

  • We're looking for a detail-oriented and organized individual who can accurately process incoming New Business contracts from agents and applicants within established time service standards.
  • The ideal candidate will have excellent communication skills, both written and verbal, and be able to prepare written correspondence to applicants regarding the status of contracts.
  • As an Insurance Customer Service Representative, you'll maintain detailed knowledge of company products and New Business procedures, ensuring you're always up-to-date on the latest information.
  • You'll work closely with our team to provide exceptional customer service, responding to questions and resolving issues in a timely and professional manner.
  • In addition, you'll analyze policies to ensure they're in compliance with legislation, and input contracts into our system.
  • Our client provides outsourcing, staffing, consulting, and workforce solutions to various industries, including Engineering, Finance, and Healthcare.
  • We're looking for individuals who are passionate about delivering exceptional customer service and have a strong work ethic.
  • As a member of our team, you'll have the opportunity to work with a diverse range of clients and develop your skills in a dynamic and supportive environment.
Requirements
  • 2+ years of experience in data entry
  • Medical knowledge preferred
  • Experience in a call center environment
  • Intermediate computer skills, including experience with Windows 10 operating system (Outlook, Word, Excel)
  • Detailed oriented and critical thinking skills
  • Experience interpreting business requirements in healthcare, insurance, or a similar field preferred
  • Ability to work in a fast-paced environment and multitask
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a diverse range of clients and develop your skills

We're excited to hear from you if you're a motivated and customer-focused individual who is passionate about delivering exceptional service. Apply now to join our team and take the first step towards a rewarding career with PSG Global Solutions Careers.

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