Operations Coordinator

4 weeks ago


Warren, Massachusetts, United States Intercity Inc Full time
Job Description

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Intercity Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Communication: Handle inbound calls and emails from clients, providing clear and concise information about our services and resolving any issues that may arise.
  • Order Management: Accurately input customer orders and details into our database, ensuring seamless communication between our team and clients.
  • Client Support: Keep clients informed and up-to-date on the status of their shipments, providing timely and professional communication.
  • Team Support: Assist our dedicated team with various tasks to ensure the smooth operation of our business.
Requirements:
  • Strong Communication Skills: Ability to articulate clearly and professionally over the phone and in writing.
  • Team Player: Must excel in a collaborative environment and contribute to team success.
  • PC Proficiency: High level of comfort with computer operations, including Microsoft Office Suite (Word, Excel, Outlook).
  • Detail-Oriented: Exceptional attention to detail, especially when entering data and managing customer information.
  • Fast-Paced Experience: Previous experience in a high-volume, fast-paced setting is highly desirable.
  • Customer Service Aptitude: A natural ability to keep customers informed and satisfied throughout the service process.
  • Adaptability: Willingness to take on miscellaneous tasks as needed to support the team and operations.
  • Integrity and Professionalism: Must conduct oneself in a manner befitting the company's reputation for exceptional quality and service.


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